Major League Soccer LLCReviews of mlsstore.com

I ordered 2 Inter Miami football shirts hoping they would arrive in the uk before our trip to Miami, unfortunately they didn’t but that was fine. Purchased shirts at the stadium. On return, I posted them back to the address stated, posted with insurance. Approx 4 weeks later the parcel is returned me saying it was attempted delivery. After long and numerous chats on the chat bot and lives chats thinking it was nearly resolved, waiting for a printed label to be emailed, I have just got an email to say they cannot be returned as the shirts have gone in to the sale. I certainly would not buy again from here.

I ordered a jersey over a month ago. When i contacted the site today they told me it hadn't been shipped yet. When i asked why they gave me zero explanation. When i asked if i could cancel my order I was told no.

They sent the wrong shirt size and refused to correct it. All sales final should NOT include their mistakes.

I ordered 2 different sizes of a jersey because I didn't know what size I'd need and it said free shipping and 90 day returns. When I went to return it it said there'd be a $10 shipping fee that they'd only waive if I got a gift card instead of a refund to my original payment account. That's RIDICULOUS! Especially because they don't make it clear at ALL that that's the case. And then to make matters worse they don't even have an EMAIL! 🙄 They're live chat is an ai robot and not even a real person to talk to. Seriously the WORST customer service I've EVER seen.

I ordered as gift 2 T-Shirts for my friend for hes birthday. Package never arrived i waited 3 weeks and still no package! Customer support cuts live chat immediately once asked for refund! So they not only lied about package they also stole my money! If there is someone who can help me sue them or understand law more than me please approach because those crooks are rwal and they dont give a damn!!!

I purchased a jersey for my grandson as a Christmas gift. The jersey did not fit him when he tried it on. In an effort to find something else to get him, I attempted to the item. On the phone, I was told that a return was not possible as the item was placed in clearance. I told the representative that I purchased the jersey before thanksgiving on a Black Friday sale and it was not on clearance at the time of purchase. The representative refused to listen to what I had to say and refused to process the return. I am extremely disappointed in my experience and would expect the MLS to have higher standards for their customer experience. As a result of this experience, I will not shop with them again, nor will I recommend anyone else to shop with them

Total disappointment. I ordered a hoodie and they guaranteed it would be delivered by a certain date. Over two weeks went by and they kept saying it was going to be delivered and then just 1 day before delivery (and 4 days before Christmas) they send me an email saying it is out of stock - it was supposed to have been shipped already! Then they won't refund my credit card - they'll only issue a store credit - minus the shipping and tax! Customer service chat (because they don't have a phone number) was a total waste of time. No Christmas present, no proper refund and I have to pay double the shipping and tax for the privilege of going through this again. Do better MLS.

Ordered a product, was told it was a pre order. ETA was after Christmas. The same product is now listed on the website and in stock with shipping before Christmas. Contacted support to cancel my order or get it shipped before Christmas and was informed a) you can’t cancel an order and b) there’s no way to ship it.