Sarah L.
Custom Jersey got lost after a month wait...
I ordered a custom Austin FC jersey on May 21, 2021. Obviously excited to rep it for the first home games for their first season ever. It was supposed to arrive June 28th. It is now July 13th with no jersey or communication. The last update on the tracking order shows it was in my town on June 9th...but no updates after that. It is frustrating that their is NO email for customer service. It's 2021 and this is the Major League website...not rec league...yet they have no customer service email. That is insane to me. Also the chat is a joke, no one is ever on it. The fact they give you an address to mail a letter is even more insulting! I called their number with the annoying robot and finally connected with customer service. She was pleasant and nice to know she was not some 3rd party overseas. She noticed my jersey was lost so stated they can send another. She stated it would be 4 weeks until I received it. I asked if I could just get a refund. When she got back on the line she stated it would actually arrive next week. So, fingers crossed this one does not get lost! Or I will have to change this 3 stars to 1 star...