Major League Soccer LLCReviews of mlsstore.com

I purchased a jersey for my grandson as a Christmas gift. The jersey did not fit him when he tried it on. In an effort to find something else to get him, I attempted to the item. On the phone, I was told that a return was not possible as the item was placed in clearance. I told the representative that I purchased the jersey before thanksgiving on a Black Friday sale and it was not on clearance at the time of purchase. The representative refused to listen to what I had to say and refused to process the return. I am extremely disappointed in my experience and would expect the MLS to have higher standards for their customer experience. As a result of this experience, I will not shop with them again, nor will I recommend anyone else to shop with them

Total disappointment. I ordered a hoodie and they guaranteed it would be delivered by a certain date. Over two weeks went by and they kept saying it was going to be delivered and then just 1 day before delivery (and 4 days before Christmas) they send me an email saying it is out of stock - it was supposed to have been shipped already! Then they won't refund my credit card - they'll only issue a store credit - minus the shipping and tax! Customer service chat (because they don't have a phone number) was a total waste of time. No Christmas present, no proper refund and I have to pay double the shipping and tax for the privilege of going through this again. Do better MLS.

Ordered a product, was told it was a pre order. ETA was after Christmas. The same product is now listed on the website and in stock with shipping before Christmas. Contacted support to cancel my order or get it shipped before Christmas and was informed a) you can’t cancel an order and b) there’s no way to ship it.

Seems like crooked prints are a regular thing here. $40 for a shirt that the logo is completely crooked is a joke.

I ordered 2 shirts and they arrived on time. However, the t-shirts were very low quality and the logos were crooked. Both shirts were so thin I could see through them when I held them in the light. I have to assume cost cutting measures have gotten to the point of no return.

DO NOT BELIEVE EXPECTED SHIPPING DATE!!!! Bought a jersey on 2/24 for a birthday on 3/22- did not arrive in time. Plan ahead or don’t buy at all, not worth the cost for how cheap it feels & looks. Product got shipped around & switched carriers from UPS to USPS, I honestly thought it was going to get lost or stolen.

Do NOT order from these guys. Bought Xmas gift and it was huge - spent $110 total. It was $10 to "buy" a return label or get a credit to site. Chose credit. Bad move. Still had to stand in line at UPS to return, only got $82 credit, ordered another gift on 12/19 supposed to arrive 12/26 -- it is 1/6 STILL NOTHING. Stay away. They suck. NO CUSTOMER SERVICE - AI ROBOT.

Absolutely terrible website, I spent 3 months trying to have deliver a soccer jersey from LAFC, the first order was sent in Europe and was lost after 3 weeks, then I ordered a second one but this time to be delivered in California at my home, after another 3 weeks of waiting, tracking was still showing “processing”. I called them and did not have any explanation why it was still not sent. So after 3 months of ordering, waiting, reordering,waiting and not have an answer from them where it was or why the delay. So I cancelled the order, they refunded me (the only thing they were good at), and after 3.5 months still nothing. I found another website, bought the jersey and it was delivered few days after. Never, never use mls.com to purchase anything, they are a joke.