Ty
I should've listened to the bad reviews
I should've listened to the people that wrote bad reviews. This store gives the run around on your order regarding shipment and I would assume refunds too—as I am trying to get one now. The order took way longer than the expected time to process which is 1-4 business days (mines took 9 days). Thus after contacting them about my long processing order on not receiving my package I was told it was shipped on October 28 and is in transit. They told me it would take 1-2 weeks to get to my location but my shipment as stated from the tracking number was never shipped yet till this day. It is now November 10th and November 11th is the two week Mark. When I called the shipment company in charge of my package they stated they are still waiting on the store for the package. That was last the straw I was patient and all but it's clear this store is not reliable—do not be in my position find a better store.
Response from Men's Luxury OutletNov 12, 2020
Hey Ty, We are so sorry to hear about your poor experience; please let us know your order so we can look into this further. We take every customer service request very seriously. I have asked trust pilot to find you so we can get this resolved as we strive to be the shoes that move you.



