Men's Luxury OutletReviews of mlo.shoes

Response from Men's Luxury OutletMar 13, 2021

Hey Jennifer - I'm sorry to hear that the shoes you received weren't of the quality that we strive for! You can reach out to our support team to get this rectified immediately. Regarding our packaging - we use sustainable rucksacks for our shoes to save both the environment and money for our customers in shipping costs! I'm really glad to hear your son loved them :)

Response from Men's Luxury OutletMar 7, 2021

Hey there Luciano, I'm really sorry to hear you've had issues with contacting us regarding your tracking details. You should have received an update earlier this week in regards to your order, so please check through your inbox for this! We do also aim to respond to every query within a few hours, so if you are struggling to get a response from us via our support email please let me know here, as it sounds like these may not be reaching you for some reason!

Response from Men's Luxury OutletMar 4, 2021

Hey there Bray - we definitely got hit with our biggest month ever in February, and our team have been reaching out to each and every preorder to clarify exactly where we're at with fulfillment. I understand the frustration if your tracking number is a little delayed, but please rest assured our team will do whatever we can to get you accommodated immediately!

Response from Men's Luxury OutletMar 4, 2021

Hey Kristy, thanks for reaching out! I'm sorry to hear there's been a delay with you order - please reach out to our team for an update on exactly where your shoes are at the moment! We did have some of our stock only available for pre-order from the 20th of February so this may apply to your purchase. We would be glad to clarify and make sure you're completely up to date however!

Response from Men's Luxury OutletMar 4, 2021

Hey there - I completely understand the frustration around your order and I believe our team has already reached out to make things right! Please do get in touch with us again via Trustpilot if you feel unhappy with these accomodations and we will do everything we can to ensure that you come away from MLO having had a fantastic experience.

Response from Men's Luxury OutletMar 3, 2021

Hey there! I'm really sorry to hear that there's been an issue with your order with us - I believe that the shoes you purchased were listed as available for pre-order via our site, and our team has been emailing you regarding this! If you're having issues receiving these, let us know via Facebook or Instagram :)

Response from Men's Luxury OutletFeb 24, 2021

Really sorry to hear you haven't received your order as of yet, Karla! Our support team responds to all enquiries via email within a few hours, so it sounds like you may have contacted them through the wrong email. Please do use the address [email protected] and they will be able to either locate your order or send a reshipment ASAP! To clarify further regarding where we are located: MLO is based right out of Virginia! :)

Response from Men's Luxury OutletFeb 24, 2021

Hey there Adrian, we are definitely still within our current delivery estimates with all that's going on in the world at the moment, but if you'd like reassurance that everything is still moving along with your order just reach out to our team at [email protected] - you should already have your tracking link, but they can confirm further with our logistics team for you!