Men's Luxury OutletReviews of mlo.shoes

UPDATE: 3/10/25 STILL NO PRODUCT OR REFUND. DO NOT PURCHASE FROM THIS COMPANY. I have waited since early November 2022 (It is now February 2023) to receive merchandise from this company. IMO, this company does not value their relationship with their customers. While logistical problems have been an issue for every business of late MLO will not, DOES not take responsibility for their merchandise NOT showing up. Their customer service will tell you- eloquently and politely- you will not be receiving a refund and you must wait until your merchandise arrives BEFORE they'll provide you with a refund link AFTER you ship the items back to them first. Read: "Take a hike, Sucker". The items I did receive are NOT comfortable. They are design forward. I believe MLO return policy to be unethical, not offering a refund for merch not delivered after 90 (99 in my case) days. The customer must pay with an open ended window as to when, if ever the shoes arrive.

This Company is a scam...take your money and never deliver your items

Delivery was way earlier than the estimated date given. Product arrived in superb condition. Shoes are astonishing and comfortable.

DO NOT BUY FROM MLO. Seems to be a scam/scheming business/company. They’re just going to take your money and not actually give you what you paid for. I ordered a pair of ERA S290s from them almost 2 months ago now and I’ve yet to even receive a working tracking number for it. I’ve even asked them several times now to just cancel everything and give me my money back but they refuse. I was also supposed to receive a free pair for signing up as a new VIP Member and another free pair for spending over $75. I’ve only received one free pair and it’s something I would never wear. Their shoe quality is absolute trash as well. You’re better off buying shoes pretty much anywhere else. They definitely fooled me with their “promotions” but don’t let them fool you.

Beware!!!! They have ZERO accountability after you pay them for products! I ordered shoes for my son over two months ago and all they can tell me is that their delivery courier service hasn’t updated the tracking since Dec. 2. It’s now January 29th. Every email response is the same and tell me they should arrive any day. They won’t refund me either. They said I can return the shoes for a refund once I get them if I am unhappy. This is the 2nd time a delivery has taken a couple months. I figured the first time was just a mistake, but NO. This is what they do to their paying customers!!!

Absolutely worst company I’ve ever bought from. I ordered shoes in November for my husband for Christmas and shipping was fine and we got the shoes. However, they didn’t fit my husband so I am in the process of exchanging them and I’m coming into 3 months without getting these shoes back nor my money!!! They also charged $11 for a processing fee to exchange which is absolutely ludacris!! They just string you along for months on end and now I’m at a loss of $100 because the bank won’t reimburse us. This place should be f****ing reported and shut down.

The shoes themselves are nice. That isn't why I rate them 1 star. It's the customer support and ship times. They send you a tracking number within a week or so. However, it doesn't update forever. My first pair didn't ship for almost a month. I currently have an open order that was placed almost a month ago. The tracking still doesn't show picked up. If you have 30-40 days to wait, it's worth it. If not, steer clear.

Like everyone else... I am going into month #4 waiting on one pair of shoes I ordered. I had also ordered a t-shirt and hoodie - those were delivered within 2 weeks. But... EVERY email I sent about the shoes (on 11-2-22, 11-30-22, 12-15-22, 12-30-22, and 1-5-23)... I received the SAME reply: "Your shoes have been picked up by the courier service and are in route to you. Since the order is already in route, we are unable to cancel. When you receive your order, you are welcome to return it." LUCKILY, I used Klarna as my payment method (as I do with most brands/companies I am unfamiliar with - for the purchase protection). I contacted Kalrna in December (before my 4th of 4 payments) telling them I had yet to receive my order. Klarna, thankfully, took over from there as far as dealing directly with MLO. My original order was placed on 10/20/22, and today (1-26-23) Klarna notified me that MLO confirmed the order had been cancelled and/or was never shipped (OPPOSITE of what MLO told me) and that Klarna would be refunding my purchase. If I had paid MLO directly, I am sure (based on other reviews) I would have never received the shoes OR my refund. I can't review the shoes... but I can review my experience. Should anyone want to purchase products from MLO, my suggestion is to use a method of payment that offers some kind of purchase protection (other than your credit card, since those usually have time limitations) to protect yourself. Good luck!