mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com Reviews | Read Customer Reviews of mitzi.com

mitzi.com reviews

111 approved reviews, newest moderated first

Jasmin R.
Apr 1, 2025
Very happy with purchase and service
The pendants arrived in perfect condition and took just about a week to get here. Completely happy with that timing. They are elegant and look nice in the hallway where I placed them. Previously there had been recessed lights which were fashionable at the time this house was built 25 years ago but I wanted a warmer look and the pendants fit the bill. Your online selection was excellent, too. Next time I need a lamp or lights I will check with Mitzi first. Thank you.
Response from mitzi.comApr 2, 2025
Hi Dobie, Wow! Your feedback is amazing! We're so happy to hear all is well with your Ariana pendants, we know they look fabulous in your hallway! We appreciate your business and positive review. Yes, please keep Mitzi in mind for your next lighting project! Thank you. Love & Light, ~Mitzi Team
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Ken M.
Jan 6, 2025
GREAT looking fixture in our new
GREAT looking fixture in our new, contemporary kitchen! Wasn't happy that they no longer supply the light bulbs for the fixture...and it's not easy to find them (without black printing visible on the white bulb) on line. Finally found them at LOWE'S.
Response from mitzi.comJan 7, 2025
Thanks, Ken, for your great review of your new Elsa chandelier! We're so happy to hear that you're enjoying your new chandelier! Yes, as of August 1, 2023, we no longer ship incandescent bulbs with our fixtures due to the California Title 24 laws along with the Department of Energy. However, we do offer LED light bulbs on our website for most of our fixtures! Thanks again! Cheers, ~Mitzi Team
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Ronda T.
Jan 2, 2025
The light was just as described.
The light was just as described and was shipped quickly.
Response from mitzi.comJan 6, 2025
Hi Ronda, We truly appreciate your positive feedback! We hope you love your new Bibi flush mount as much as we do! Thanks for shopping with us! Warm regards, ~Mitzi Team
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Jayne L.
Jan 1, 2025
Fast send
Fast send. Good packaging.
Response from mitzi.comJan 6, 2025
Hi Jayne, Thanks for your positive feedback! We hope you enjoy your new Lupe wall sconces! Cheers! ~Mitzi Team
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James Y.
Dec 31, 2024
Service is bad
Service is bad, can't recommend. I bought several light fixtures and during installation one of the glass pieces got broken. I would have been happy to pay for the part but the company said they don't sell parts so I had to buy an additional light to use one part from it. Never had a lighting company not sell parts before but that is what you get with online stores - no regard for customer service.
Response from mitzi.comDec 31, 2024
Hi James, Thanks for your feedback. Currently we do not sell parts separately. When fixtures are purchased from our online website, we offer a warranty on glass only if the glass arrives broken during shipment and we are notified within 72 hours of delivery. Please read our warranty policy here at https://mitzi.com/Terms by scrolling all the way down to the bottom of the page and click on the warranty tab. We apologize for the inconvenience. Warm regards, ~Mitzi Team
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Sharon Z.
Dec 18, 2024
Beautiful light fixture and shipping…
Beautiful light fixture and shipping was easy
Response from mitzi.comDec 18, 2024
Thank you, Sharon! We hope you enjoy your Alana semi-flush mount fixture, as she is sure to spark plenty of conversation from friends and family! Happy Holidays! Warm regards, ~Mitzi Team
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Dawn K.
Nov 25, 2024
One of my vanity light came without…
One of my vanity light came without lightbulbs and there is no way to talk to someone about replacing them other than email.
Response from mitzi.comNov 26, 2024
Hello Dawn, We appreciate your feedback. We no longer ship light bulbs included with fixtures. Thank you and we wish you a Happy Holiday season! Kind regards, ~Mitzi Team
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Julie S.
Nov 11, 2024
My light was shipped out quickly and…
My light was shipped out quickly and arrived in perfect condition. Love my light choice!
Response from mitzi.comNov 11, 2024
That's great news, Julie! Thank you for shopping with us and we hope you enjoy your new Paige bath and vanity light! Kind regards, ~Mitzi Team
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