Mitchell & Ness Nostalgia Co.Reviews of mitchellandness.com

zero customer service - I purchased a Minnesota North Star T-Shirt Shirt that was stained and torn. I followed the return guidlins to the letter and no response. I was ripped off! Avoid this company!

Zero customer support. Received a defected jersey and I have to pay for shipping to return it. Shouldn't have to pay for shipping twice because of their mistake.

I don't even want to give 1 star to this horrible online store. 0 customer service at all. I bought a Kobe Bryant jersey with extra charge for 2-day delivery. On the estimated arrival date, this item hadn't even been shipped. And the customer center tell me I have to wait for another couple of days without a clear timeline. This is the worst online shopping experience I have ever had.

I wish I looked at Mitchell & Ness's reviews before I spent $300 on a Ted Williams throwback jersey. It was advertised as 100% wool. And most of my clothing is wool. Merino wool shirts and underwear. Wool pants. Wool socks. I like wool. It breathes in the summer and insulates in the winter. And it lasts longer than cotton if you take care of it properly. But after I spent $300 what arrived didn't quite feel right. It felt like a very low-grade wool. But I overlooked that in my excitement that I finally pulled the trigger on this very expensive shirt and that it fit. I took the tags off and hung it in my closet. A few days later I was going to take it to the dry cleaner and I read the care instructions. Then I noticed it WASN'T 100% Wool. It was only 55% Wool, and 35% POLYESTER and 10% VISCOSE. So Mitchell & Ness FALSELY ADVERTISED a garment as being 100% Wool when it was barely just over half wool, and almost HALF WOVEN GASOLINE. I despise polyester. It is a product made from petroleum. It literally melts into peoples' skin when exposed to flame. It doesn't breathe so it smells like ass when it's worn in the heat. Whereas wool is naturally antimicrobial, polyester is like wearing a petri dish. So I emailed Mitchell & Ness and received a prompt apology. And Jerry said they updated the website with the correct information. But Jerry ignored what I said about making me whole. I said I would take an immediate refund of 45% of my $300 because I paid for 100% wool and only received 55% wool. Or they could immediately refund the entire amount including taxes and shipping as well as send a prepaid package for me to return it Jerry instead only sent a link to for their normal return process. I wrote back to Jerry saying the normal return process was an inconvenience that I wasn't going to go through and that the tags were gone. I explained how that this wasn't a normal return because THEY FALSELY ADVERTISED their product and they shouldn't hold me to some standard when they didn't even follow the law. And I reminded him that fixing their website was a LEGAL OBLIGATION that they had so that doesn't count as making things right with their customer. I let them know if they didn't immediately do what I requested in the first email I'd leave a negative review. And I'd let Red Sox Nation and baseball fans know that instead of dealing with a company that lies about their products and uses low quality fabrics that they should go on MLB.com and purchase a Nike jersey that can be customized for half the price. Like a Red Sox jersey that has a #9 on the back. If I'm going to be stuck wearing something made out of polyester I'd rather it be a better brand who's upfront about it being polyester and at half of the price. And right before I wrote this review I saw that Mitchell & Ness are now owned by Fanatics. So in addition to NEVER purchasing another Bitchell & Mess product, I'll never purchase anything again from Fanatics

M&N quality is outstanding but just like everyone else has complained about... Customer service is non-existent. The phone number doesnt work and emails just recieve auto-replies detailing no information of value. Its ridiculously frustrating. I Accidentally ordered 2 pairs of the same shorts from the website. I just want to return one or exchange a pair. Have yet to recieve a reply pertaining to obtain a return label or anything. They could at least acknowledge us. Ive been purchasing from them all year.

I ordered a Mitchell & Ness jersey and when I received it several patches were missing. They have no customer support line that you can call to help you for exchanges instead I had to send several emails which included pictures and details. After sending these emails I never heard back from them till almost a year later in which I was told that I didn’t send the jersey back within the time frame allowed. So now I’m stuck with a defected jersey that I paid $300+ for. Mitchell & Ness has a status they don’t deserve. It’s a trash company with trash policies that doesn’t care about their customers. Do yourself a favor and never purchase from their website.

I ordered a sweater for father's day only for It to have never been shipped. They charged me and when I tried to contact them. I haven't got an a single response. There is no way to get ahold of anyone. Stay away from this company.

Avoid at all costs. Huge hidden fees and horrible customer service. I bought shorts and a shirt for $160 plus $25 shipping to Toronto. When it showed up at my door there was $160 in extra fees that needed to be paid. When I got the delivery company on the phone, they said if I refused delivery and returned the item, the fees would still need to be paid or would be sent immediately to collections. I contacted customer service, which quickly replied and said I could just return the item. Guess they didn't even read my email. They also didn't make the way bill correct, as they declared the item was shipped from China though it was sent from California. This incurred more fees. I replied again, and again, but they don't reply and now I have to go through the charge back and fraud process with my credit card company. If you buy something for $100 plus shipping, expect it to cost you $200 plus shipping because they don't know how to fill out a way bill and don't care about their customers.