Mitchell & Ness Nostalgia Co.Reviews of mitchellandness.com

I got this Raptors jersey for Christmas last year. I’ve worn it 4 times and the logo is peeling from the jersey.

I purchased a 100 dollar sweatshirt at the stadium and it was really cool. Loved the look, very classic and that's the reason I give 2 stars instead of 1. After the 1st wash (following the instructions, on cold, delicate, inside out, damp dry low heat) the fabric started pilling, the logo started peeling and it shrunk significantly. It still fit and I didn't want to return it but rather exchange for the same item. I could not because it was not sold at anywhere but the stadium (in a state I do not love). I was told whatever item you purchased had to be returned to the vendor you purchased it from and my attempt to exchange was not even entertained. Great looking items, poorly executed with cheap material and finished off with even worse customer service. I know some of the stuff looks cool, but it's terrible quality and representation.

M&N quality is outstanding but just like everyone else has complained about... Customer service is non-existent. The phone number doesnt work and emails just recieve auto-replies detailing no information of value. Its ridiculously frustrating. I Accidentally ordered 2 pairs of the same shorts from the website. I just want to return one or exchange a pair. Have yet to recieve a reply pertaining to obtain a return label or anything. They could at least acknowledge us. Ive been purchasing from them all year.

Their product quality is top draw. But the huge letdown of the company and when I say let down. It bring it from 5 stars down to 2 because their communication is horrendous. They do not offer any customer support. They ignore emails and you can’t ring or webchat them. No way of actually speaking to them. I do believe if they sorted this they would have many many more sales worldwide. Even just general enquiries about a sale they ignore.

Everything very slow. 7- Sep I made the order, 16-Sep it still no any dispatch email. I sent an email on 18- Sep, the auto reply told me it will taker 5 days to respond . Gods bless me, i received the order on 25- Sep, but no dispatch email or note in between. And the CS replied me i should still wait the order