Mission RepairReviews of missionrepair.com

iPhone battery replacement: I never thought it would be difficult to replace an iPhone battery, but Mission Repair has redefined bad business practices. -Mission Repair's new battery would not hold a charge while powered off. When totally shut down for a week, all the charge was gone. -I got three different answers from people-near-phones at Mission Repair.(I just can't say customer service) -M.R. wanted me to pay for shipping and insurance to fix their bad work. -After many weeks and emails (two unanswered) and three phone calls. I sent an email giving a day-by-day description of this worst service experience to the general manager Lennie. He never answered. -I asked PayPal to get my money back. I sent PayPal the same emails as Mission Repair. They agreed. -In retrospect, I'm glad that Mission Repair service is so bad that they wouldn't fix it because the battery was actually cheap junk. -I bought one from OWC and installed it myself. Works as expected after two weeks shutdown, still 100% charged.

My Macbook Pro had multiple issues which were resolved by the professional and courteous staff at Mission Repair. The repair warrantee was honored without question. I also appreciated periodic phone calls from the service centre updating my on the progress. Thanks for your help!

only partially fixed it after two repairs

I placed an order with Mission Repair in April 14, 2015; two IPODs, both with the same problem: Not recognized by any computer, although units played and charged okay. No other noted problems. I did not receive the ‘repaired’ Ipods until mid-June.. I was told the units needed logic board repairs, cost $45 each. They said they could not test headphone jack as there was no music on the Ipod. Also recommended was replacement on one HDD as it was ‘ailing’. Told their sales rep that, as noted in cover with order, I was using Rockbox and not Itunes on units, and there was plenty of music on the units. Also, I had never had a problem with the HDDs on the units. The rep started the unit with the alleged HDD problem via rockbox and on the phone and he confirmed unit was working and could see music files. So HDD was working when it got there. I made it expressly clear I did not want the music on the drives erased or the drives reformatted! I then had over a month of trying to find out from the staff why they were only repairing one unit? They kept saying I had “declined repairs” and but I could never find out why they were not replacing the logic board. When that was finally cleared up, after phone calls and many emails, and I got the units back: First, my 230 gig drive was reformatted, expressly against my request. It took the better part of a week for me to restore it, a lot of unnecessary time and effort, wasted. Second, the other unit I cannot access the drive at all and I guess that was reformatted too. Had I known this would be the result I would have skipped both repairs. Third the unit that was repaired and ‘fully functional’ now has problems with the navigation wheels; problems which did not exist before. I contacted customer service and even wrote a letter to the Mission Repair CEO and received NO REPLY/ Mission Repair has caused me a lot of delay and aggravation and left me with the units in worse way, in some ways, that before. I finally took the unit with the problematic HDD to a local place and had it fixed in about 2 hours; I am still having problems with the navigation wheel on the other unit.

I shipped a Nokia Lumia 1520 w/cracked screen to Mission Repair in KS on April, UPS Ground from Mobile, AL. I was emailed a quote for repair on 4/28. Rcv'd notice on 5/15 that it was finally on the way back, after a long wait and a $319 fee for repair. Upon receipt, the phones screen was not sealed, there was obvious glue on the outside and a gap between screen & phone that would allow pulling the screen completely off. Also, it did not work. Half of the screen was dead and did not respond to touch at all. I was shocked that someone actually noted on the repair that this phone went thru a QA inspection. I contacted MR immediately & arranged a warranty repair. Finally rcv'd the phone back today, 6/17/15. Two months out, $319, not good. The screen appears intact this time, except for an odd tiny gap on the glass at the bottom. I asked the end user, who is more familiar with his phone than I, if this gap (that allows light thru slightly) was possibly a noise cancellation mic opening or what, he said he did not recall it being there before, but it might have been. The glass was smooth, as if the screen was made this way, so he decided to keep it. All seems to be working so I did not object. Timeliness and quality of repairs from this shop have dramatically declined over the last 2-3 yrs, since expansion. I believe the QA dept and quality of techs now working for MR in KS are sub par and I will never use them again. I would not trust them to touch another of our company devices. This is not the first complaint and botched repair we have had; I believe in second and even third chances, depending. I would not recommend using this shop for repairs.

I found Mission online and saw I could ship my Amazon Kindle HD Fire 7 to get the charging port repaired. I shipped it as per the directions and when Mission received it I got an email confirming it had arrived. I also received a phone call that I had purchased the wrong repair (completely my fault) within a day of them getting it. It was back in my hands three days later! Excellent customer service and my tablet charges perfectly!

I've had three devices repaired. Each one was done right. The price was cheaper than the local walk-in places and they were completed and shipped promptly. One required more than expected and I received a call explaining the situation and detailing my options. Highly recommend them.

I have used Mission Repair on numerous occasions, and I have found them to be reliable & prompt with their services.