Mission RepairReviews of missionrepair.com

BE AWARE! I went to this place because it has a higher review wanting to get an estimate on how much it is to get a battery replacement, the technian took 5 minutes to examine it, and told me the price is higher cause it's alienware and the battery is hard to took out, I want to take some time to decide so I took it home, and when I took it out at home there it is, 3 scratches on the top of my laptop, and that's probably why the guy hand it back to me with the laptop facing down. Call them on the phone they won't admit it and suggested that it is scratched in my backpack, because you know, the fabric in a backpack can scratch a laptop so hard, and they hung up on me.Yep, there it goes, I end up with 3 scratches on my Alienware I took great care of for 2 years. I am outraged. Seriously, if they didn't scratch my laptop, then probably the aliens did. If you value your stuff, don't go there, if you wanna go there, be sure to record everything when you stepped into the store, cause they won't admit anything if they scratched your device.

iPhone battery replacement: I never thought it would be difficult to replace an iPhone battery, but Mission Repair has redefined bad business practices. -Mission Repair's new battery would not hold a charge while powered off. When totally shut down for a week, all the charge was gone. -I got three different answers from people-near-phones at Mission Repair.(I just can't say customer service) -M.R. wanted me to pay for shipping and insurance to fix their bad work. -After many weeks and emails (two unanswered) and three phone calls. I sent an email giving a day-by-day description of this worst service experience to the general manager Lennie. He never answered. -I asked PayPal to get my money back. I sent PayPal the same emails as Mission Repair. They agreed. -In retrospect, I'm glad that Mission Repair service is so bad that they wouldn't fix it because the battery was actually cheap junk. -I bought one from OWC and installed it myself. Works as expected after two weeks shutdown, still 100% charged.

I placed an order with Mission Repair in April 14, 2015; two IPODs, both with the same problem: Not recognized by any computer, although units played and charged okay. No other noted problems. I did not receive the ‘repaired’ Ipods until mid-June.. I was told the units needed logic board repairs, cost $45 each. They said they could not test headphone jack as there was no music on the Ipod. Also recommended was replacement on one HDD as it was ‘ailing’. Told their sales rep that, as noted in cover with order, I was using Rockbox and not Itunes on units, and there was plenty of music on the units. Also, I had never had a problem with the HDDs on the units. The rep started the unit with the alleged HDD problem via rockbox and on the phone and he confirmed unit was working and could see music files. So HDD was working when it got there. I made it expressly clear I did not want the music on the drives erased or the drives reformatted! I then had over a month of trying to find out from the staff why they were only repairing one unit? They kept saying I had “declined repairs” and but I could never find out why they were not replacing the logic board. When that was finally cleared up, after phone calls and many emails, and I got the units back: First, my 230 gig drive was reformatted, expressly against my request. It took the better part of a week for me to restore it, a lot of unnecessary time and effort, wasted. Second, the other unit I cannot access the drive at all and I guess that was reformatted too. Had I known this would be the result I would have skipped both repairs. Third the unit that was repaired and ‘fully functional’ now has problems with the navigation wheels; problems which did not exist before. I contacted customer service and even wrote a letter to the Mission Repair CEO and received NO REPLY/ Mission Repair has caused me a lot of delay and aggravation and left me with the units in worse way, in some ways, that before. I finally took the unit with the problematic HDD to a local place and had it fixed in about 2 hours; I am still having problems with the navigation wheel on the other unit.

I shipped a Nokia Lumia 1520 w/cracked screen to Mission Repair in KS on April, UPS Ground from Mobile, AL. I was emailed a quote for repair on 4/28. Rcv'd notice on 5/15 that it was finally on the way back, after a long wait and a $319 fee for repair. Upon receipt, the phones screen was not sealed, there was obvious glue on the outside and a gap between screen & phone that would allow pulling the screen completely off. Also, it did not work. Half of the screen was dead and did not respond to touch at all. I was shocked that someone actually noted on the repair that this phone went thru a QA inspection. I contacted MR immediately & arranged a warranty repair. Finally rcv'd the phone back today, 6/17/15. Two months out, $319, not good. The screen appears intact this time, except for an odd tiny gap on the glass at the bottom. I asked the end user, who is more familiar with his phone than I, if this gap (that allows light thru slightly) was possibly a noise cancellation mic opening or what, he said he did not recall it being there before, but it might have been. The glass was smooth, as if the screen was made this way, so he decided to keep it. All seems to be working so I did not object. Timeliness and quality of repairs from this shop have dramatically declined over the last 2-3 yrs, since expansion. I believe the QA dept and quality of techs now working for MR in KS are sub par and I will never use them again. I would not trust them to touch another of our company devices. This is not the first complaint and botched repair we have had; I believe in second and even third chances, depending. I would not recommend using this shop for repairs.

I had ordered a product by email and my credit card details have been supplied in full on the order form . However after waiting for nearly two weeks without any signs of the package being received , I sent an email using the company's contact us form . Much to my surprise and disappointment, I discovered that at your end ; your employee was waiting for me to send them the 3 digit security code while i was waiting for my order ; stating that he has to verify the credit card and was waiting for the code . Had I not written the email or made the inquiry ; would the company representative contacted me ? I just wonder and what would happen to my order ? The company and its rep should take the initiative to contact me to ask me for the code - isnt that what would be normally done ; at least by other companies ? Finally I could not locate my order as being on record when i log into my account .! How is that ?

Mission repair told me the only thing my phone needed was a screen. They said it would take a week to get the part. I got the phone back 4 weeks later. Also, troubleshooting is not what they are good at. When I got the phone back, it was not assembled completely. After snapping it together, a message came up that said "No SIM card found". So I took the phone to Verizon and found out that the phone needed additional repair. Guess Mission Repair missed all this in troubleshooting. I would not recommend this store, nor would I ever return.

I took my PC into mission repair and have been back five or six times trying to get my PC virus free they still haven't been able to completely remove the virus and had to wipe my computer clean for a Plan B and still charge me the full $80

Quite frankly, the ipod wasn't fixed when it was supposed to. Arrived to pick up and they told me it would be another day. As this was for my sister who was out of town that was unacceptable. Waited around for another hour so they could rush it. Got it to my niece and it wasn't fixed properly. I had to take it back again after having my sister drive it all the way back in from out of town and wait on it again. It was again not ready when promised. Obviously can't meet promises to clients and didn't even give a heads up or a call stating that it wasn't going to be finished on time.