Mission RepairReviews of missionrepair.com

My Macbook Pro had multiple issues which were resolved by the professional and courteous staff at Mission Repair. The repair warrantee was honored without question. I also appreciated periodic phone calls from the service centre updating my on the progress. Thanks for your help!

I have used Mission Repair on numerous occasions, and I have found them to be reliable & prompt with their services.

The repair took a little longer than expected. Overall, the actual repair was good. There are a few flaws that I would like to see disappear, but I can't send in my phone again. I've been without it for two weeks already, so I'll just live with it. I probably would use them again if there is not a local repair shop that could perform the repair.

I've had to use Mission Repair 3 times now. One time my ipod was not repairable and I decided to let them recycle it. I was told I would get a refund on the shipping back to me. I was like great ok. However, I didn't get the refund back. I called again and this time they processed it again so it did get resolved but I feel I shouldn't have needed to call back again. Other than this minor thing I would probably have given 5 stars. Another return they were able to fix and send back. I was happy.

The overall ordering and shipping process was very good, although they no longer offer an option to purchase the shipping box and label, only a label now and you provide your own box. Not a big deal but a little more work to find a small box and packing material. The device repair on previous devices has been very good, but this time the repaired phone came back with the 2 screws missing in the bottom and the home button didnt work correctly. The charging port however did work well (which was what the repair was for). Luckily the phone was eligible to upgrade so i just upgraded to a 6+, vs contacting mission again. But the missing screws and sporidic working home button was a little concerning.

I have not actually had service yet. My iPod will be delivered today. My experience on the phone asking pre-sale questions was good. However, there have been 3 occasions in the past including yesterday where emails about service went unanswered. I have 2 friends who have had the same experience twice each. It is understandable if you are too busy to answer email but you should not give an email address on the site for contact if you are never going to respond to the email.

They did a very good job of keeping me informed of what was going on during the repair

Took my son's phone to get repaired as it wasn't charging, they thought the port had gone bad. They replaced the port, but then the phone would not stay up and operating and the mic on the phone was not working. I took the phone back to them and they tried another port, thinking that the port they installed was bad. The original service tech apparently knew that the phone was having other issues, but failed to tell me that there was obviously other issues with the phone, this is why the phone would not stay up and running. They decided that they thought the motherboard had went bad in the phone and they could not repair that. I was told they would refund my repair charge, it took some time and a few phone calls to get the refund taken care of, but the money was refunded to my card. I would go back for a repair, it cost less than purchasing a new phone and they do stand by their work.