MindfuleveReviews of mindfuleve.com

Response from MindfuleveNov 27, 2024

Hi there, I'm truly sorry to hear about your experience. Let me clarify that during the purchase process, we offer an optional trial subscription, which includes clear details about auto-renewal. The terms are always displayed upfront to ensure transparency. Unfortunately, here on Trustpilot, I don’t see your full name or email address, so I’m unable to process a refund for you at the moment. Please reach out to our Support Team again via WhatsApp at - https://wa.me/15557081901 or wait for our reply if you already messaged us. We aim to respond as quickly as possible, usually within 24 hours! We’re committed to resolving this situation for you and ensuring your concerns are addressed. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveNov 27, 2024

Hi there, Thank you for your feedback. I’m sorry to hear about your experience and any concerns it may have caused. I’d like to clarify a few points to address your review. When purchasing a course, some users choose to add an optional 7-day trial for full platform access, which renews automatically unless canceled before the trial ends. This process and all terms are clearly stated during the purchase. Additionally, our system sends multiple emails, including trial activation, reminders, and payment notifications to ensure transparency. As for your comment about the welcome email, I can assure you it’s legitimate and provides course access along with helpful links for navigating our platform. If it appeared suspicious, it’s possible your email provider flagged it incorrectly. We don’t store or share sensitive information, and your privacy is a priority. Please know we’re here to assist with any questions or concerns. If there’s an issue with your purchase, feel free to contact our Support Team through WhatsApp or email, and we’ll resolve it as soon as possible. We are ready to issue you a refund if needed. Support Team WhatsApp: https://wa.me/15557081901 Support Team Email: [email protected] We value your feedback and hope to help clarify and resolve any misunderstandings. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveNov 27, 2024

Hi Tabita, Thank you for sharing your experience. I’m sorry to hear about the frustration you’ve encountered, and I want to clarify a few things to address your concerns. The trial subscription offered during your purchase is entirely optional and designed to give you access to all platform features for 7 days. All terms, including the auto-renewal after the trial period, are displayed at checkout to ensure transparency. We also send multiple emails during the trial, reminding users of the upcoming renewal and providing cancellation instructions. Regarding the delay in canceling, the setup period is there to ensure all accounts are properly activated before any changes can be made. However, if you're facing any difficulties canceling or need help navigating your account, our Support Team is ready to assist you and ensure everything is resolved. I want to let you know that your trial subscription has been successfully canceled, and no further charges will occur. If you have any questions or need further assistance, please don’t hesitate to contact us: Support Team WhatsApp: https://wa.me/15557081901 Support Team Email: [email protected] We’re here to help! Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveDec 17, 2024

Hi Belle, Thank you for sharing your experience! 🌟 I’m so happy we could help with your trial and that you’re loving the courses – especially singing, dancing, and hula hoop. We’re grateful to have you with us and here to support your journey! Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveNov 18, 2024

Hi there, Thank you for your kind review! Glad to learn that our Support Team assisted you in canceling the subscription that didn't suit you. If you ever have any questions or need any help, please contact us via one of the communication channels below: Support Team Email – [email protected] Support Team WhatsApp – https://wa.me/15557081901 Wishing you a great week ahead 🥰 Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveNov 14, 2024

Hi Pascale, I'm sorry such a situation took place. I can see that our Support Manager Louise has already sent you the login info to access your course. Please, check your email inbox. I've also reviewed your account and have noticed that you purchased only one course on MindfulEve. To resolve the situation, please contact us again via WhatsApp or email below: Support Team Email – [email protected] Support Team WhatsApp – https://wa.me/15557081901 I must highlight that it's essential for us to make all things clear between us and our customers. We'll look forward to hearing from you soon and helping you 🙏🏻 Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveOct 25, 2024

Hi Afleh, Thank you for such a detailed kind review! I'm so happy to hear you're more than satisfied with the help that you got. Our Support Team does everything possible to manage your situation in the best way. If you ever need our assistance or have any questions, please reach out to us via email or WhatsApp below: Support Team email - [email protected] Support Team WhatsApp https://wa.me/15557081901 Wishing you a wonderful week ahead! Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveOct 25, 2024

Hi Adriana, Thank you for the amazing feedback! We appreciate it🌷 I'm thrilled to learn that our Support Team assisted you so quickly and promptly. We're always here to help you with any request on any day of the week and holidays. Wish you great learning on our platform! Best regards, Lina Kohl Customer Support Lead at MindfulEve