MindfuleveReviews of mindfuleve.com

Update – full refund received I originally bought a course for $1, which included a 7-day trial of the MindfulEve subscription. After the trial ended, I was charged $46.41 twice, on 25 August and 25 September (€39.81 and €40.86 on my statements). I do not dispute that the trial and automatic renewal were mentioned in the confirmation email. My concern was the way the subscription and cancellation process worked in practice. I did not knowingly use the broader paid subscription after the trial. I had used the original $1 course I intentionally purchased, but when I asked support to distinguish that activity from use of the paid subscription, I was told that account activity made no difference to their refund policy. I also received no reminder shortly before either recurring charge. When I tried to cancel, the cancellation process included several successive offers to stay: first a 30-day pause, then a 60% discounted plan, and later a $9-per-month offer. I simply wanted to cancel the subscription. I contacted customer support several times and was initially told repeatedly that subscription payments were non-refundable. After further correspondence, however, MindfulEve reviewed my case again with management and changed its decision. They approved a full refund of both subscription charges, $92.82 in total, and the refund has now been credited to my account. I appreciate that they ultimately reconsidered the case and refunded the full amount. That is important to acknowledge. At the same time, my concerns about the original experience remain. A $1 promotional purchase turned into more than $90 in subscription charges, there was no reminder before the renewals, and the cancellation process contained several retention offers before cancellation was completed. I also submitted the case and screenshots of the cancellation process to Verbraucherzentrale Brandenburg, a German consumer advice organisation. So my final view is mixed: I was very dissatisfied with the subscription and cancellation experience and with the initial handling of my refund requests, but I do appreciate that MindfulEve ultimately escalated the case and issued a full refund. For anyone considering the $1 offer: read the trial and renewal terms carefully, and if you do not want the full subscription, make sure to cancel before the 7-day trial ends.

Thank you Pauline for your quick response and resolving my case. It means a lot to me! ❤️

We use course mio therapy, for 5years old girl, it's really work. Course have a great support, big thanks Aslan (Customer Support Manager).

Very kind, fast and effective email from Asmar. Thank you so much! Joanna

I loved the content that was shared during the e-course. I would rate it 5 stars if it would be filmed with close-up shots, because the course had a lot of excercise for the lips and the mouth and it would be clearer if it were closer.

Updated: Issue Resolved & Refund Received *Initially, I had a poor experience with the service, which led to my original review. However, their customer support team (Maria) reached out to me directly and efficiently processed a full refund ($39) to resolve the issue. I appreciate their fast response and willingness to make things right for their customers. Upgrading my rating for their proactive customer support.* Beware of the $1 Trial Trap – Unfair Practices and Rigid Policies. I originally signed up for what was advertised as a $1 trial course. Unbeknownst to me, this hid an automatic monthly subscription renewal that charged me $39 the following month. When I realized the charge, I immediately contacted their support. Even though they explicitly acknowledged in the email thread that I have ZERO usage and have never even opened or accessed the course materials since the trial ended, they flat out refused to issue a one-time refund. They hide behind their rigid "Cancellation & Refund Policy" to keep money for services that were completely untouched. Customer support managers (Nicolas and Maria) just copy-paste the same script without any flexibility or care for fair business practices. Highly disappointed.

I purchased a course advertised for $1 and was later charged $39 after a 7-day trial converted into a monthly subscription. I contacted customer support and asked for a refund, but the company refused, stating that subscription payments are non-refundable. I personally found the subscription terms insufficiently clear at the time of purchase. I recommend carefully checking all subscription and renewal terms before buying.

I never signed up for any course or monthly charge but here I am disputing a $39 monthly charge. Watch out!