MindfuleveReviews of mindfuleve.com

Response from MindfuleveDec 16, 2024

Hi Tina, Thank you for sharing your concerns. It seems there may have been some confusion regarding our 7-day free trial offer. This trial is completely optional and presented clearly during the purchase process. Auto-renewal only happens if the trial is not canceled before it ends. If you did not intend to opt into the trial or believe there was a technical issue, I’d be happy to look into this for you and resolve it as quickly as possible. To help us investigate further and arrange a refund if needed, please contact our Support Team and share your email address: WhatsApp: https://wa.me/15557081901 We take every concern seriously and are committed to providing a solution that works for you. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveDec 16, 2024

Hi Maryse, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We aim to provide high-quality content and a seamless user experience, and I regret that the Vocal Yoga course didn’t meet your expectations. The ads between lessons are meant to introduce users to other valuable programs, but I understand how they could feel overwhelming. Regarding your purchased course, you can always access it directly in your personal account under the “Dashboard” button in the upper right corner. I’d be happy to guide you step-by-step if needed. If you’re looking for a refund or further assistance, please reach out to our Support Team. We’ll make sure to resolve this quickly: WhatsApp: https://wa.me/15557081901 Email: [email protected] Your feedback is incredibly valuable, and I’ll share your comments with our team so we can improve the experience for all users. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveDec 16, 2024

Hi Monique, Thank you for bringing this to our attention, and I’m truly sorry for any frustration you’ve experienced. Let me clarify: our system does not store credit card information. Payments are securely processed through trusted payment providers. During your purchase, an optional 7-day free trial was offered, and auto-renewal occurs only if the trial is not canceled before it ends. All terms are clearly stated during checkout. It seems there may have been a misunderstanding or technical issue here. Please reach out to our Support Team, and we’ll help resolve this as quickly as possible: WhatsApp: https://wa.me/15557081901 Email: [email protected] We take your concerns seriously and are committed to ensuring a fair resolution. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveDec 17, 2024

Hi Mieke, Thank you so much for your kind words! 🌟 We’re so happy to hear how much the courses and platform have helped you on your journey to better health and well-being. Our team and coaches work hard to make this experience meaningful, and we’re truly grateful for your support. Wishing you all the best as you continue your journey with MindfulEve! 😁 Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveDec 5, 2024

Hi Ann, I’m sorry to hear about your experience. Sometimes, emails containing login details and passwords can accidentally end up in your spam or junk folder. This might explain why you didn’t receive the access information for your course. Please don’t hesitate to contact our Support Team – they’ll assist you immediately, ensure you can access your course without any further delay, and cancel your subscription if you have one. You can contact us via: – WhatsApp at https://wa.me/15557081901 – Email at [email protected] We’re here to help and want to make this right for you. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveDec 5, 2024

Hi Lisa, Thank you for updating your review. I’m very sorry to hear that you didn’t receive a reply on WhatsApp. This is not the level of service we aim to provide, and I’ll ensure this is looked into immediately. Please note, that we do not send any phishing messages, and we take data security extremely seriously. If you’re receiving unrelated messages, it’s likely not connected to our platform, but I encourage you to report them as spam to your mobile carrier. To assist you right away, I kindly ask you to message us again on WhatsApp at https://wa.me/15557081901 or email us at [email protected]. We’ll do our best to resolve your issue as soon as possible. We deeply value our users and are committed to making things right. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveDec 17, 2024

Hi Caro, Thank you for a 5-star rating! 😊 I'm so glad you’re enjoying the content and that our customer service team has been helpful and professional. We’re always here to support you! Wishing you a great journey with MindfulEve. Best regards, Lina Kohl Customer Support Lead at MindfulEve

Response from MindfuleveNov 29, 2024

Hi Sue! I'm sorry that you got a negative impression about our platform. Just to clarify, the trial subscription is an optional offer that appears at checkout. It details the automatic payment after the trial ends. We never intend to surprise anyone – we aim to make everything as clear as possible during the purchase process. Please note that in the profile settings, you can easily find the unsubscribe button as well as the subscription status indication. Most commonly, you couldn't cancel the subscription due to a technical issue in your account, that we truly apologize for. Upon checking our email inbox, unfortunately, I haven't located any request from you. To resolve the situation, please contact us again via WhatsApp or email below: Support Team Email – [email protected] Support Team WhatsApp – https://wa.me/15557081901 I must highlight that it's essential for us to make all things clear between us and our customers. We'll look forward to hearing from you soon and helping you 🙏🏻 Best regards, Lina Kohl Customer Support Lead at MindfulEve