Ananda Astrid A.
Beware of the $1 Trial Trap
Updated: Issue Resolved & Refund Received *Initially, I had a poor experience with the service, which led to my original review. However, their customer support team (Maria) reached out to me directly and efficiently processed a full refund ($39) to resolve the issue. I appreciate their fast response and willingness to make things right for their customers. Upgrading my rating for their proactive customer support.* Beware of the $1 Trial Trap – Unfair Practices and Rigid Policies. I originally signed up for what was advertised as a $1 trial course. Unbeknownst to me, this hid an automatic monthly subscription renewal that charged me $39 the following month. When I realized the charge, I immediately contacted their support. Even though they explicitly acknowledged in the email thread that I have ZERO usage and have never even opened or accessed the course materials since the trial ended, they flat out refused to issue a one-time refund. They hide behind their rigid "Cancellation & Refund Policy" to keep money for services that were completely untouched. Customer support managers (Nicolas and Maria) just copy-paste the same script without any flexibility or care for fair business practices. Highly disappointed.
Response from MindfuleveJul 13, 2026
Hello Ananda, Thank you for sharing your feedback. The subscription terms, including the 7-day trial and the auto-renewal process, are proclaimed during the purchase process and included in the confirmation email sent to all customers. These details are provided to ensure transparency and clarity regarding the services offered. If you have additional questions or require assistance, feel free to reach out to us directly via email [email protected] or WhatsApp at https://wa.me/15557081901. We’re here to help! Best regards, Customer Support Team at MindfulEve