Mindbloom Reviews | Read Customer Reviews of mindbloom.com

Mindbloom Reviews | Read Customer Reviews of mindbloom.com

Mindbloom reviews

822 approved reviews, newest moderated first

Robin
Jun 8, 2025
Mindbloom is an incredibly well…
Mindbloom is an incredibly well structured thorough and very supportive environment. This is all very new to me and being able to experience it in the comfort of my own home is highly therapeutic.
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Patrick N.
Jun 8, 2025
Mindbloom is fantastic but the shipping process is a complete nightmare
Mindbloom and their staff have been nothing but fantastic, the only issues have been with the shipping process, which have been plentiful and extremely frustrating. If they could coordinate the delivery of medications better, it would change the outcomes in my opinion, as the amount of frustration, effort and time spent simply to receive the medication has caused significant stress that was meant to be dealt with through this program. Just being completely honest in this review as it genuinely has made me second guess my choice.
Response from MindbloomJun 12, 2025
Hi Patrick, Thank you for sharing your detailed feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We're truly grateful to hear that your experience with our team has been a positive one—your kind words about our team mean a lot to us. At the same time, we sincerely regret any frustration caused by the shipping issues you’ve faced. We know how essential it is to receive your medication on time especially when you’re showing up for your mental health. We’re actively working to improve our pharmacy coordination and communication to prevent situations like this from happening again. Your feedback is incredibly valuable in helping us do better. If you need anything at all, please reach out to us directly at [email protected]. Warmly, Anna G.
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Candace H.
Jun 7, 2025
Excellent
Excellent, well thought out and thorough program throughout all aspects
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Ashley F.
Jun 5, 2025
Great experience all around!
Great experience all around!
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RR
Jun 4, 2025
Train and use licensed professionals
Branding, marketing, materials, and medicine are high quality. The guides were a massive disconnect. The only human interaction with the company and they seem undertrained and inexperienced. My guide left the company after my second session leaving me feeling stranded and on my own. The service would benefit greatly from licensed, trained and experienced therapists.
Response from MindbloomJun 12, 2025
Hi Russell, Thank you for sharing your feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We’re truly sorry that your experience with your Guide left you feeling unsupported. That relationship is meant to be a steady and supportive part of the program, and we regret that your Guide’s departure left you feeling stranded. Mindbloom Guides receive extensive training in ketamine therapy facilitation and integration, and many hold certifications in areas like trauma recovery, somatic techniques, and transformational coaching. They're selected not just for their expertise, but for their ability to provide compassionate, meaningful support throughout each step of the process. Your feedback reinforces how essential consistency and connection are to healing—and we’re actively working to strengthen both across our care model. If there's anything we can do to support you now, please don’t hesitate to reach out at [email protected]. Warmly, Anna G.
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edward
Jun 4, 2025
Need app improvements
My provider did a good job, helpful, knowledgeable. The app really needs help. It is the only way to access Mindbloom now, so this is important. When I use the app, it is not clear what order to do things in, what can be skipped, how to make up missed recording of actions. What do you do if you complete a session without remembering to record it and have to make up the recording later? I wasn’t sure what “session” meant, thinking maybe it was with a mindfulness guide instead of the actual medicine dose. How is a “medical team checkin” different from a “video consult” An instruction sheet would be good, with definitions and a timeline. Right now my app shows “conclusion” after session 6, when I have paid for 18 sessions. My clinician explained some of these things. Turns out that I didn’t need to talk to him before ordering the next vial of medication from the pharmacy, but that should be available in an instruction sheet or a transcript of the clinician visits, like almost all patient portals have now. I like the program, but the interface needs help.
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TheWestcrew
May 29, 2025
No phone number available
I tried to get in touch with mindbloom by phone , but there’s absolutely no phone number available. How can a mental health clinic operate without a basic means of direct contact? This is extremely concerning and highly unprofessional.
Response from MindbloomJun 9, 2025
Hi there, Thank you so much for your feedback. While we don’t offer phone support, our client support team is available 24/7 via email and chat through our website and app. If you haven’t already, please don’t hesitate to reach out at [email protected] or through your client dashboard—we’d be happy to help. Best, Anna G.
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Disappointed new C.
May 29, 2025
The medication did not arrive on time and was not resolved easily
The medication did not ship in a week. Attempted to reach out and get it resolved. Had to reach out twice and was told it was an error and they didn’t have any answers as to when they would resolve the issue. This impacted my treatment schedule and the issue is still not resolved as I write this review. Feel frustrated and like it isn’t worth the aggravation, wish I hadn’t even bothered with a mail in service.
Response from MindbloomJun 4, 2025
Hi Wendy, Thank you for sharing your experience. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). I’m truly sorry for the frustration this situation caused. We understand how important getting your medication delivered on time is, and we're sorry for the delay. It’s clear you didn’t receive the support we strive to deliver, and your feedback highlights areas where we need to do better. We’re actively working to prevent delays like this and improve communication moving forward. Thank you again for your honest feedback — it helps us continue to improve the experience for you and others. If there's anything else we can help you with, please don't hesitate to connect with us at [email protected]. Best, Anna G.
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