Milwaukee ToolReviews of milwaukeetool.com

I'm sorry to hear people have had bad experiences with Milwaukee, I absolutely love them. As an international company I guess you could expect different experiences in different countries, but I have had no problems using Milwaukee for about fifteen years. It started with my whole workshop bay turning red and now my whole garage is red. I first tried Milwaukee because they had the only driver that could crack worn bolts on CAT gear and now the latest tool I bought was the Sawzall which is amazing it cuts through things like a lightsaber. I'm trying to think of a bad experience with one of their products but I just can't. After I bought the Switch Tank for herbicides and pesticides people complained about leaking, but I think that was due to the horrendously toxic products people use (like Roundup) that melted the little plastic filter inside. I only use organic stuff so I've never had any leaks. I think like anything, many of the complaints about tools (from any company) reflect how they were used not the product itself. That's not to diminish anyone's poor experience with warranties or customer service that's a separate issue.

Unwilling to honor a warranty because I contacted America instead of EU! ... my warranty ran out after my initial contact with America, I showed them the email but they pretty much said its your fault. THATS A £450 SAW BREAKING DOWN AFTER 9 MONTHS AND ZERO HELP.....YOU HAVE BEEN WARNED....DO NOT SPEND EXTRA MONEY - YOU GET LESS!

My call to Milwaukee Tool was promptly answered by a helpful representative. She guided me through their eService program, which enabled quick repair to my Sawzall. It was back in my hands a week or less after I shipped it off. I was surprised & amazed that although the repair estimate was $104, the two defective items were replaced without charge as a gesture of goodwill.

I have multiple Milwaukee tools and have been a big fan up until I purchased a New 3/8 electric M12 Milwaukee ratchet. It was bad out of the box. After the first few minutes It started smoking from the motor and the claim is that it is brushless however, the smell was the common electric brush motor smell. I sent it in for repair and it was returned to me within three weeks with the exact same issue so I called Milwaukee customer service and they emailed me a shipping label and I sent it in again. They lost the tool. It has been two months since then I called again today just to be told that they cannot find the tool and even though they said they took notes each time I called and spoke with them. They have no recollection of any notes.

i have been a fan of their tools for a while. i dropped a 3/8 electric gun in antifreeze once and was taken care of. now my latest purchase 1/2 drive impact what a beast!!! this thing removed and installed all the lugs on my 1 ton and never felt any weaker. awesome tool.

Extremely disappointed with Milwaukee. Would not recommend at all. Customer service is appalling. If you wanted products that work and want support from a team, I suggest you steer your business away from Milwaukee

I have used several Milwaukee tools in my life. Recently, two of my new Milwaukee tools have malfunctioned. The first one was the cordless transfer pump where it began to leak, it was replaced under warranty. About two weeks ago, my Milwaukee framing nailer (battery powered) would not work, would not fire a nail and made a ratcheting sound. I was in the middle of using it to build a shed, had to resort to a pneumatic nailer (20 yrs. old) The point, I would like to bring up, is two very different Milwaukee tools I have purchased brand new over the past two years have FAILED. This is poor quality in the manufacturing process before it arrives to the consumer, fortunately they are covered under warranty. But that is NOT THE POINT, the nailer is less than 1 year old with maybe 400 nails thru it!! I spent over $500 on the nailer and it should work consistently and reliably for many years. I WILL NOT be purchasing any other Milwaukee tools until the quality control improves, if that happens? What has happened the robust reliability and durability of Milwaukee tools, it's GONE!

Milwaukee tools are good but they get one star because they make it virtually impossible to register tools for warranty