Mile AutoReviews of mileauto.com

CLAIMS SERVICE IS NONEXISTENT Saw a much cheaper quote vs my current well known trusted carrier. But checked out the reviews about claim service. So I decided to call them and see how my experience would be. Got put on hold twice. No one ever answer and phone call was disconnected. Also noticed no response to any of the 1 star reviews on here. Obvious that they do not care and will not be in business long. WOW Dodged a bullet. NO THANKS!! M - MAKING I - INNOVATIVE L - LIES E - EVADING A - ALL U - UNNECESSARY T - TRUTHS O - & OBLIGATIONS ?

They are inconsistent. First 6 months went great. They give you different excuses for overcharging you.

Don't be deceived by this company. They are NOT as cheap as you think. A lot of hidden fees. So let me tell you my story. - Previously, I had insurance with Geico but I moved to a new state so they raised my rate to north of $100 per month. - MileAuto quoted me $0.068 per mile, so $6.8 per 100 miles, let's say each month I drive 500 miles, so less than $40 per month, which is a pretty good deal huh?! Same coverage but half price! Sounds a pretty good deal. But no... - On Day 1, I was already charged $250 and they say that's a one-time, fixed fee. So I think, hm, that's okay. Just a one-time fee. If I use them for 1 year, so, on average, it costs me just another $20 per month. If I use it for ~2 years, just $10 per month. Seem okay to me. - But then after the 1st bill, I realize that they also charge me some nonsense fees like a Base Charge ($15), Installment fee ($3), Policy Admin fee ($7), Mileage Data Capture fee ($5)?? So total, I have to pay them ANOTHER fixed fee of $30.... --> So, on average, it's already 40+20+30 = $90 per month for just 500 miles --> It is NOT cheap as I though, in fact, it's pretty much same with Geico and Progressive - That's not the end of story. Now, after 6 months, they come back to me and say I have to renew my insurance policy and they will charge me ANOTHER $300 fixed fee AGAIN!!! with them! I though that $250 that I already paid is a one-time fee and I would not be charged again! So that means, they charge me $250-$300 for EVERY 6 month. That being said, $50 fixed fee every month. Plus those nonsense fees around $30 above, I'm charged $80 per month even if I don't drive AT ALL. Assume that I drive 500 miles per month, that would add another $40. --> So, total $120 per month, which is MORE EXPENSIVE than Geico and Progressive. - Thankfully, I am a careful driver, I didn't have any incident. But Mileauto is a fraud if you read other comments. They would never handle your requests and claimts. STAY AWAY FROM THEM - THEY ARE NOT AS CHEAP AS YOU THINK

They quote me a very good rate monthly, and so I switched to this company for. I have been paying for mile auto my monthly premiums for four years and happy for the rate.. but then this accident happen and this is when I really felt cheated. I called claims department, during my initial call somebody answered and assured me they’ll take care of things, he gave me his personal phone number so I can contact directly for any issues. But then days and weeks later, nothing. I followed up/called and left voice messages to that phone number and even called Mile Auto Claims, nobody answered. If you call billing department, great customer services though very courteous staff, but when get forwarded to claims department, that’s it hanging dry.. I was not satisfied because is when we have problems like accident that we need insurance to take effect and takes care of our coverage,, but they did not really take action or do what they promise to do.. Insurance coverage is an agreement that I pay my monthly due and they will cover any damages if an incident happens.. but Im so disappointed when they did not do their part… I was happy paying monthly low rates but now realized what a big mistake.. They are not truly there when you are in accident… It seems like a one sided deal, they take my monthly payments diligently but when it is time for me to ask them to take care of my accident the jsut disappear.. so annoying.. I never had accident, and this was my first time in 25 years… i learned my lesson, “you do get what you pay for”. I am looking for new auto insurance, but their rate is still very tempting low. With my experience with them, i could not trust Mile Auto. I feel betrayed, i paid my part of the agreement and they did not do theirs. I am still looking for other insurance.

Could not even get a quote that didn't keep going up. Sara never sent her final one. My TQ trust quotient of this group is 0. I t was embarrassing

They cancelled my policy. They would not say why...anyway, I went through a check point and showed my insurance had expired. No one at mile auto could tell me why. I received a traffic ticket for no insurance and my car was towed and together it cost me $500...Just talked to a guy in customer no service and he basically hung up on me! Stay away from this company..

This insurance is a nightmare! They didn’t report that I had insurance so I show a lapse in coverage for months and can’t get another policy. I’m trying to get it fixed. The customer service is horrible. Dropped calls and very rude. I can’t wait to get away from this insurance company. I can’t get other insurance until my coverage is updated with the state.

ONE WORD “IT IS A DOG SH….” DONT WASTE YOUR TIME CALLING THEM.