Mile AutoReviews of mileauto.com

Response from Mile AutoAug 7, 2025

Hello Charlene - thank you for your feedback on Trustpilot. We can assure you that Mile Auto is not a "scam" as evidenced by the tens of thousands of our low mileage customers who appreciate our pay-per-mile pricing. We have reviewed your account, and your premiums were as follows: Term #1: $29.20 before fees and per-mile mileage charges; Term #2: $44.75, also before fees and per-mile mileage charges, following our state-wide rate increase in Florida; and Term #3: $44.23, before fees and per-mile mileage charges. Your rate was never $20 per month. The $74.33 you were charged at the beginning of Term #3 included a one-time $25 policy fee for the entire term. We regret that you found your experience with Mile Auto to be unsatisfactory. We are thankful that many low mileage drivers find our pay-per-mile billing to be ideal for their auto insurance needs. Sincerely, Mile Auto Customer Success

Response from Mile AutoJul 24, 2025

Hello Hugh, Thanks for your feedback on TrustPilot. We are pleased that Mercedes Nanaimo was able to get your GLK back into shape without the need to replace the EGR. EGR replacement is costly, so we are glad to know it was fine. Our claims team members work with hundreds of years/makes/models of vehicles, and certainly do not know a Mercedes GLK like a Mercedes Benz certified repair shop, so we are glad you got your vehicle to the Mercedes experts. We have shared your feedback with our claims team, so they now know a bit more about EGRs on GLKs. Thanks for sharing the info. Best regards, Mile Auto Customer Success

Response from Mile AutoJul 24, 2025

Dear Damon, thank you for your feedback posted on Trustpilot. We have reviewed your renewal and want to correct your understanding of the charges associated with your policy renewal. First, $38.82 was owed for mileage your vehicle was driven during the prior term for which you had not yet been billed. Since you were with us for a full 6-month term, you will recall that Mile Auto charges a base monthly rate each month that does not change during the term, plus – in your specific case – 4.6 cents per mile. In the last month of your prior term, you drove 844 miles, which totals the $38.82 owed for the last month in your prior term. With regard to the balance, just as we did for your initial 6-month term, you were charged an upfront $25 policy fee which is collected at the beginning of each term regardless of whether you continue for the full term or terminate the policy early. The balance of the fees are for our mileage capture and validation technologies, payment processing fees and an anti-theft fee required by the State of Texas. As a result, the refund you received is actually 87% of the base premium paid and mileage charges. We hope this helps explain your particular situation. Mile Auto makes every effort to clearly share premium details and fees in each monthly statement, and we understand that charges for mileage in the prior term plus payments for the new term can create confusion. Best regards, Mile Auto Customer Success

Response from Mile AutoJun 13, 2025

You're correct that Mile Auto does not currently offer insurance in California. However, that decision does not make us a fraud. The insurance industry is one of the most heavily regulated industries in the country, and we adhere to all state and federal regulations. We are proud to serve tens of thousands of customers across the states where we are licensed, and we take great care in providing transparent, customer-focused service. We appreciate your concern and are always happy to clarify how and where our services are available. – Mile Auto Customer Success Team

Response from Mile AutoMay 28, 2025

Hi Erica - thank you for sharing your feedback. Our team has looked into this issue and has generated an additional electronic refund (beyond what was previously refunded) for the mileage credit you should have received while your car was in the shop. When a car is unavailable for a mileage reading, our team is instructed to work with customers to make appropriate accommodations pending the availability of the next mileage reading. In your case, this did not happen, and we apologize. Our team is being re-trained on this based on your feedback. If you need anything further, please reach out to: [email protected]. Thank you. - Mile Auto Customer Success

Response from Mile AutoMay 21, 2025

Hi Jose, Thanks for your feedback. When policies are up for renewal as was the case with your policy, when the renewal invoice is not paid, there is an immediate cancellation. We are pleased you were able to promptly find new insurance. Also, as you correctly mentioned, Mile Auto is no longer writing policies in California. Thank you. -Mile Auto Customer Success

Response from Mile AutoMay 21, 2025

Hi Ellie – We regret that you feel as though you’ve had a bad experience with Mile Auto. We make every effort fairly handle each claim submitted to us. We would like to get additional information to access your file to research it. If you would send your policy number or other identifying information to [email protected] and reference your Trustpilot review, we would greatly appreciate it. We will also pull up any call recordings that might be available to understand your concerns about how you were treated on a call. Our claims team is staffed by highly-trained individuals who are both professional and compassionate. If that’s not the case, it will be dealt with appropriately. Thank you for your feedback. -Mile Auto Customer Success

Response from Mile AutoMay 21, 2025

Hi Tim, Thank you for your feedback. We can assure you that Mile Auto does not steal from customers. The insurance industry is highly regulated, and we would not be in business if we treated our customers inappropriately. There are tens of thousands of customers who trust us with their auto insurance. Please note: we cannot find a policy under the name you provided in your review, but would like to research your concerns. If you would send your policy number to [email protected], we would very much like to understand and resolve any issues that might exist. Thank you, - Mile Auto Customer Success