Mile AutoReviews of mileauto.com

Response from Mile AutoMar 16, 2026

Dear Feathers Galore - All auto insurance, including insurance from Mile Auto, depends on the personal details of the applicant (things like prior claims, prior insurance coverage, age, address, etc.). To get a full quote, all insurers also require a drivers license number, home address, garaging address for the vehicle and VIN. A full and accurate quote does not depend upon generalized information, but specific information relevant to you, your vehicle, your claims history, and your motor vehicle violations. So, unless you shared all your personal information with the "several people" who ran your quotes, they would not get the same result. Also, most insurance companies run antifraud analytics in the background that detect multiple users attempting to defraud insurance companies, so your efforts to obtain multiple quotes by multiple people using the same information would also likely trigger such system protection mechanisms. And finally, we do not sell information to third parties. -Mile Auto Customer Success

Response from Mile AutoMar 3, 2026

Mr. Nguyen - we appreciate you bringing this to our attention, and are glad that we could take care of it for you. Thank you for giving Mile Auto a try. -Mile Auto Customer Success

Response from Mile AutoMar 3, 2026

Mr. Nguyen - we appreciate you bringing this to our attention, and are glad that we could take care of it for you. Thank you for giving Mile Auto a try. -Mile Auto Customer Success

Response from Mile AutoDec 17, 2025

Dear Mr. Tran - we note that you made this same complaint about 3 weeks ago. At that time, we explained as follows: "Hello Mr. Tran - we have reviewed the information referenced here on Trustpilot. The cost of insuring a vehicle depends in large part of the value of the vehicle being insured. In your case, you changed from a vehicle that was about 20 years old to a much newer and more valuable vehicle - a Tesla. As a result, that vehicle is more expensive to insure. With our pay-per-mile insurance, there is a base rate based on non-moving risks to your vehicle - such as theft. If the Tesla is not being driven, you will save money on your insurance because the mileage portion of your policy premium will only reflect the miles actually driven each month. We appreciate you trusting Mile Auto for your auto insurance coverage. Feel free to reach out to us if you have any questions. Sincerely, Mile Auto Customer Success" Feel free to reach out to [email protected] if you'd like to discuss further. Thank you.

Response from Mile AutoOct 2, 2025

Hi Emmanuel, We take feedback like this seriously and want to understand what specifically led to your experience. Could you please share more details about what happened so our team can review and address it? Without additional context, it’s difficult for us to investigate and ensure the situation is resolved appropriately. You can reach us directly at [email protected]. We would be happy to discuss your particular situation further. Thank you, Mile Auto Customer Success

Response from Mile AutoSep 17, 2025

Hi Ted, Thanks for sharing your feedback. We’d like to clarify how our pay-per-mile insurance works, since transparency is very important to us. Mile Auto policies include two parts: 1. A monthly base charge that covers non-driving risks like theft and other non-moving risks, plus standard industry fees such as technology, policy, and payment processing fees. These are charged each month whether you drive or not. Your base charge plus the fees are detailed on your monthly statement. Other insurers also charge similar fees, but hide them in their monthly premiums. We prefer transparency. 2. A variable per-mile rate – just a few cents per mile – based on how much you actually drive. The monthly base charge and the per-mile rate are clearly shown in your final quote before purchasing a policy. At the start of a 6-month policy term, there is a down payment, which is applied toward the term’s base charge. After that, your monthly bill is simply the base charge (and fees) plus the per-mile portion for the miles you drove the prior month. For our low-mileage customers, this usually results in savings compared to traditional insurance. Your estimated payment quote was based on the mileage estimate you provided. Since the cost is based on the miles you actually drive, your price might be higher or lower depending on your initial estimate of mileage. It works like your electric bill: the less you use, the less you pay. Regarding cancellations: as disclosed in our policy documents, refunds are processed within 30 business days, which is standard timing in the insurance industry. We understand how important clear billing is, and we’d be happy to provide a more detailed breakdown of your charges if you'd like. Feel free to reach out to us at [email protected]. Thank you again for taking the time to share your feedback. -Mile Auto Customer Success

Response from Mile AutoSep 9, 2025

Hello again Skyler - When you purchased your Mile Auto policy, you did not select the roadside assistance coverage that was offered to you. Thus, when you needed roadside assistance, our system correctly indicated that you do not have that coverage. You do, however, have insurance with us. Our office hours are 9am to 6pm in each US time zone, and our accident towing (which you do have) and roadside assistance are available 24/7/365. If a customer contacts our roadside assistance provider but they do not have coverage, they are offered the opportunity to pay for it right over the phone. If you would like to discuss this further, feel free to reach out to [email protected]. -Sincerely, Mile Auto Customer Success

Response from Mile AutoAug 13, 2025

Hi Scott, thank you for your feedback on Trustpilot. Mile Auto takes great efforts to be transparent in our billing practices. That’s why our fees are detailed in our monthly statements. We pay our payment processor a convenience fee and thus charge such fees to our customers. We do not commit fraud against our customers. Large traditional insurance companies hide their fees in their premiums so customers cannot see them. Yes, you are correct that Mile Auto does not have the ability to charge in full up-front for a 6-month policy (we don’t have 12-month policies) because we charge for the miles actually driven each month. Our system automatically generates reminders via text and email for each customer at approximately 5 days, 3 days and 1 day before the end of a policy month to submit an odometer image so that their monthly bill can be calculated. When the odometer image is not submitted, we default to 40 miles per day until we receive the odometer reading at which time we adjust the charge accordingly. If you were not receiving those automated reminders, that is a problem and our technology team needs to know about it. Rates for all insurance companies can change at the beginning of each term. Our rates are filed with each state’s insurance regulators, and once filed, we are required by law to charge those rates. Rates for most insurers have been rising over the past few years as inflation has increased the costs of repair parts and labor. If you have any further questions, please feel free to reach out to: [email protected]. - Mile Auto Customer Success