Mike's BikesReviews of mikesbikes.com

I found Mikes Bikes to be friendly, knowledgeable., and helpful. They gave sound advice without being patronising, they carry a good selection of spares and quickly got in stuff they didn't carry, I have no reservations in recommending this shop

Long story short: Don't order from Mike's Bikes. I originally ordered a Cannondale Moterra 3 from them and the reason I used Mike's Bikes is because they appeared as if they were the only online store to have them in stock, Cannondale listed them as sold out. Well it turns out Mike's Bikes didn't have them in stock either but they were happy to take my money, this seems like an extraordinary unethical sales practice, don't sell it if you can't ship it. They kept delaying me saying that it would "Ship any week now" and after 3 months had to fess up that due to supply chain issues the earliest I might see it was October, the bikes haven't even been manufactured. They offered me a discount and upsold me into a Santa Cruz Heckler, but I had to make the decision to go almost $2k more out of pocket. I took the offer and then on arrival of my brand new bike I found that the dropper post was broken and regardless of activation the seat would sink all the way down, Mike's Bikes told me to take it in to a local bike shop and when the bike shop fixed it they also pointed out I was missing a critical part (a torque cap) that without it could damage the bike on riding it. Mike's Bikes told me I must have thrown it out, but I remember it clearly not being attached to plastic container material they ask you to check with a big sign. They said they would check to see if they could get me a replacement, but after another 10 days of no follow up I've hit my max point of frustration. I've since researched the part and ordered it myself (it took me 10 minutes and it will arrive in 3-5 days) and its been almost 6 month from the time I originally tried to just order the original Cannondale. Don't risk using these guys for your Bike order would be my advice.

I recently purchased a bike online from Mike's Bikes, a Cannondale Synapse 2. I could have bought it from my local bike shop, but at that price point I'm going to be picky about color and they didn't have mint green in stock at LBS, so Mike's it was. The first thing that bothered me about Mike's is that their "Wheelsmith Gold Label Assembly" is mandatory. You can't buy a bike online from them without having it pre-assembled in their shop. Fine, whatever, but I'd prefer to have LBS do the assembly. The bike arrived sooner than I anticipated which was great, but the $69 assembly was frankly disappointing. They left a sticker on the handlebars that they partially wrapped under the tape which was tricky to remove. One of the cranks arrived pretty scratched up. And their mechanics didn't wire the front light and radar display to the bike's battery/control unit, so I had to remove the battery compartment and fish the cable through myself to get it all working. I would expect more if they're not going to give you a choice, especially if they call it a "gold label" service. Now I'm going to need to take it to LBS to make sure nothing else was overlooked in assembly.

Low price for a bike rack sounded good, but more than a week after placing the order (they immediately charged the payment method!) the rack has still not shipped. No way to contact customer service; apparently they are all out on rides.

These guys got my bike into wonderful working order whilst still retaining its retro charm, super grateful!! Can't wait to take it on some longer rides! Thank you Mike's Bikes!! Very touched by the attention to detail!

Follow the advice of others and AVOID this "bike shop". Mikes Bikes reminds me of another horrible online "bike shop" Modern Performance. Happy to take your cash for an item and then ship via the SLOWEST and LEAST insured method possible. For a $1000 item no less. Then they proceed to not look into your order at all and instead give you a copy and paste answer. I would tell any cyclist to avoid purchasing anything from these guys. The "deals" aren't worth the headaches you get.

Mikes Bikes Santa Cruz Reserve Wheelset Delivery. Wheels were damaged, hub was poking out of the box.

New Santa Cruz Hightower C S Online Purchase I had an excellent experience with an online purchase from Mikes Bikes. I did make sure to purchase a bicycle that was currently in Stock. It shipped a week after I ordered and I had it about a week after that - shipped to East Coast. I looked everywhere for Hightower C S build in my local bike shops, but no one could even order one. After a month of looking for one I bought from Mikes Bikes and crossed my fingers and everything worked out! This was a 6.5k bike so I was reluctant to purchase online, but I would not hesitate to buy another bike in the future from Mikes Bikes. The bike came well packaged, they essentially assemble the entire bike then remove the wheels the handle bars. The bike is then zip tied to a carboard frame within the box. Assembly took me about 1.5 hours of very slowly going through everything. In the end you just put the wheels on and attached the handle bars. All brakes, shifters, and cables come on the bike and tuned up. I had 2 questions and Mikes Bikes responded to both emails within 24 hours.