Mike's BikesReviews of mikesbikes.com

Update: After contacting Cannondale, MikesBikes did send me some Cannondale pedals. FYI, Cannondale Corp uses AI for customer service. On another note, I bought the CX3 because it was closest to my old Specialized CrossTrail which was discontinued. Specialized new hybrids aren't anything like the Crosstrail. That said, the CX3 isn't quite up to the CrossTrail in hardware, although similar price point. I'm keeping the CrossTrail and will upgrade worn parts. There's actually a CrossTrail fan base. Ordered and received two Cannondale CX3s ($1700). Upon delivery pedals were not included even though website specs listed Cannondale Platform for pedals. Sales support at Mike's tried to absolve themselves by referring to their disclaimer "subject to change without notice " and indicating it was Cannondale's policy. I can understand specs changing on components but not omitted. They could easily omit any part on the bike based on their interpretation of the disclaimer. Since when is bait and switch the new business ethic? Mike's made a feeble attempt to offer some aftermarket pedals or $30 per bike credit. The Cannondale pedals are $45 each. Mike's could've notified the buyer pedals were not included and offered pedals at time of purchase or, updated the website specs sheet to exclude pedals, or, said my bad and sent the originally spec'd pedals. They did none of those. So disgusted by this pettiness I considered returning bikes on principle even if incurring shipping charges. I've also contacted Cannondale about the unethical business practice of omitting information about pedals (PON International owned).

They sent me a bike I absolutely love. (Orbea Rise) The problem is that the bike had no serial number on it. The documentation had no serial number. The invoice had no serial number. As a consequence, I had no warranty on a $5000 purchase. Their customer service department was indifferent if not rude. My salvation was a local bike shop here in Boulder who helped me, pro-bono, and through direct contact with Orbea was able to have my warranty issue taken care of (Bad battery). I love my Orbea, but will never buy from MikesBikes.com again. In fact, we purchased a second Rise for my wife from our local bike shop, and not Mike's.

id give a 0 for reviews but was only able to give one star for the review i purchased a brand new trek roscoe 7 bike from them at their 8th and colorado location in denver colorado my initial purchase of the bike was in july 2021 the managment at the time was a lady named christine upon initial purchase my bike had a defective warped tire me being a bike rider all my life i knew this was wrong i asked christine if they could give me a good tire for my bike that wasnt defective she told me they would have to send the tire back to the manufacterer of the tire which was at the time the maxis tire company i said i needed the bike for transportation and she told me i could buy a new tire and wait for the defective tire to come back from the manufacterer i agreed to buy the new tire myself so that i could have a working good tire with my bike i was very disssatisfied with how i was treated so i contacted trek hq and explained the bad situation to them but very little was done from trek hq i have been to mikes bikes for tire repair but very little work other than that ive been in the shop for minor tube replacement but they kept having trouble being able to put a tire on a rim correctly and upon their poor service any comment i made they said my attitude was bad well treat your customers with respect and do good work and you wont have bad reviews the new manager they have now is a big jerk also and he told me to go elsewhere so you know what dude i will go elsewhere but not until i reveal how unprofessional and dishonest you really are i hope others see this i rarely write reviews but i had to write a review about my experience at mikes bikes at 8th and colorado in denver actually 821 ash st in denver colorado

I rarely write reviews but I have to give a big shout out to the team at Mike's Bikes in Los Gatos. I was on my way to the demonstration forest in the Santa Cruz mountains and realize a part had fallen off my front wheel. They scrambled around to fine a spare part but couldn't find the exact fit. So the manager, Robbie Munoz and the head tech, Mark Howard decided to pull the part off of a new bike so that I could make my ride! Very creative and way beyond the normal call of duty. Both also gave hints for best trails etc. Thanks again!!

I purchased a gravel bike and hard tail mtb from Mike’s Bikes this year. Both internet purchases which were picked up in SF store. Everything went smooth and as expected as far as sales expectations and experience. Where they absolutely exceeded expectations was in the service department. I’ve been treated like family here in the way they receive me and take care of my bikes. Not just regular service either. Sometimes I work on my bikes and screw things up. I’ve been dissed by snooty shops in the past (American Cyclery). But not here, nothing but love. Additionaly I recently crashed my beloved new SC Stigmata at high speed causing all kinds of mechanical havoc. Not only were the service staff kind but extremely proficient in mechanicals to reset everything nicely and get me riding again. Shout out to Devin and Rene (and other staff for sure) for setting the gold standard in professionalism. It is very difficult to write good reviews for bike shops, but not this one is easy. 6 stars ******

Top notch customer service. Would recommend to a friend or a family member. Great company

I ordered three pair of sunglasses on their site for $33 each, or $99 total. I receive an email the next day stating they had a price error, and they would not be honoring the $33 price. They offered the sunglasses to me for $99 each, instead. That may be true, or it may also be a shady bait and switch tactic. I asked them if they would honor one pair of glasses at that price, but they declined and refunded my money. I don't know what is the truth, but Mike's Bikes reviews are all over the place. Buy with caution.

I bought a BMC from Mike's bikes. Prior to purchase, I SCOURED the internet to find out where these bikes were made and every single lead said they were made in Switzerland. First thing I see when I pulled the bike out of the box was a "made in Taiwan" sticker. I then noticed the components were on the cheaper end... Not what I expected at all for a $1,200 bike. (List) I immediately contacted them and asked to return the bike and they said sure, as long as I paid for return shipping at a cost of $230. I was also told that the frame was a great platform to build up from... Should I really have to build up a $1,200 bike? If I wanted to build a bike from scratch I would have done so. Their website says there MAY be return shipping costs...I'd like to know what constitutes MAY because an unhappy customer definitely means there WILL be return shipping costs. I felt misled, not by Mike's bikes, (there is nothing on their website stating where these bikes are made) but because there is nothing by BMC anywhere stating they are made in Taiwan. My beef with Mike's bikes is that I had hoped they would do the right thing and say ok, we understand, we'll work with you and try to figure something out... After all, they are an authorized dealer... You think they would stand behind what they sell, But they didn't. I then said ok, how about this...I understand it's not your fault, but you still sold me a bike that I believed to be something that it wasn't..how about splitting the return shipping cost with me? No to that as well. Basically told me I'm stuck w a $1200 bike that is not what I thought I was getting unless I want to eat $230 bucks to send it back. Made me feel like once they had my money they could give a crap less about whether or not I was happy. Great customer support guys. Bravo. Not willing to work with me at all whatsoever. They did have the best price, ($960+ tax) but I would rather have paid a little more elsewhere knowing I would actually have some customer support. So look locally before you order from these guys because If it's not exactly what you want, you're gonna be stuck with it.