Mike's BikesReviews of mikesbikes.com

Update: After contacting Cannondale, MikesBikes did send me some Cannondale pedals. FYI, Cannondale Corp uses AI for customer service. On another note, I bought the CX3 because it was closest to my old Specialized CrossTrail which was discontinued. Specialized new hybrids aren't anything like the Crosstrail. That said, the CX3 isn't quite up to the CrossTrail in hardware, although similar price point. I'm keeping the CrossTrail and will upgrade worn parts. There's actually a CrossTrail fan base. Ordered and received two Cannondale CX3s ($1700). Upon delivery pedals were not included even though website specs listed Cannondale Platform for pedals. Sales support at Mike's tried to absolve themselves by referring to their disclaimer "subject to change without notice " and indicating it was Cannondale's policy. I can understand specs changing on components but not omitted. They could easily omit any part on the bike based on their interpretation of the disclaimer. Since when is bait and switch the new business ethic? Mike's made a feeble attempt to offer some aftermarket pedals or $30 per bike credit. The Cannondale pedals are $45 each. Mike's could've notified the buyer pedals were not included and offered pedals at time of purchase or, updated the website specs sheet to exclude pedals, or, said my bad and sent the originally spec'd pedals. They did none of those. So disgusted by this pettiness I considered returning bikes on principle even if incurring shipping charges. I've also contacted Cannondale about the unethical business practice of omitting information about pedals (PON International owned).

They sent me a bike I absolutely love. (Orbea Rise) The problem is that the bike had no serial number on it. The documentation had no serial number. The invoice had no serial number. As a consequence, I had no warranty on a $5000 purchase. Their customer service department was indifferent if not rude. My salvation was a local bike shop here in Boulder who helped me, pro-bono, and through direct contact with Orbea was able to have my warranty issue taken care of (Bad battery). I love my Orbea, but will never buy from MikesBikes.com again. In fact, we purchased a second Rise for my wife from our local bike shop, and not Mike's.

I recently purchased a bike online from Mike's Bikes, a Cannondale Synapse 2. I could have bought it from my local bike shop, but at that price point I'm going to be picky about color and they didn't have mint green in stock at LBS, so Mike's it was. The first thing that bothered me about Mike's is that their "Wheelsmith Gold Label Assembly" is mandatory. You can't buy a bike online from them without having it pre-assembled in their shop. Fine, whatever, but I'd prefer to have LBS do the assembly. The bike arrived sooner than I anticipated which was great, but the $69 assembly was frankly disappointing. They left a sticker on the handlebars that they partially wrapped under the tape which was tricky to remove. One of the cranks arrived pretty scratched up. And their mechanics didn't wire the front light and radar display to the bike's battery/control unit, so I had to remove the battery compartment and fish the cable through myself to get it all working. I would expect more if they're not going to give you a choice, especially if they call it a "gold label" service. Now I'm going to need to take it to LBS to make sure nothing else was overlooked in assembly.