MifoReviews of mifo.us

Order was fast delivery, have received it now, customer service emails are not automated, Don’t waste your time to get your product I love this website

I bought a pair of earbuds in January 2022 and it worked fine for the first few months, it started having pairing and charging issues and I reached out to Mifo via email in November, they sent me a return label to return the one I have and promised to send me a new one, I sent the old one back on December 5 and have been asking for update on the new one, the rep I've been emailing named Jacob told me it has been shipped, the tracking number I was given shows the item was never physically received by USPS and I kept asking for status of my earbuds but was told over and over that it's in transit, they finally admitted after a month that the earbuds was lost in transit and they'll send me a new one. I've been asking for tracking number for a week now but not a single response to my email anymore. They don't have a phone number to call. I don't have my earbuds that I paid almost $100 for and not a single word from their customer service on where its at. The worst customer service experience ever!

I bought one set of earbuds and liked them, so I bought my husband a pair. His stopped working after just two months. Mifo has no recourse because we are out of the 30 day refund period. IMO, for the price, the product should be guaranteed for more than 30 days.

I purchased Mifo 05 earbuds in March, 2022, based on some good reviews on a couple of websites. The pairing (with each other and with the devices I use them with) was always a little finicky, the sound was so so, but I felt they were ok for the price. After about 2.5 months of use, the earbuds would no longer pair with each other when connected to my MacBook Pro computer. I received quick customer service from someone named Jacob, who walked me through many many steps (repeatedly resetting them, draining and charging them, cleaning them, updating audio and bluetooth drivers on my computer, pairing to new devices), and none of these things worked. After mailing my earbuds back at my own expense, I was given a warrantied replacement. Fast forward another three months, and the replacement pair have the same. exact. problem. Again, Jacob walks me through the same steps (which I have already tried, referencing my previous emails with Mifo), and again - it does nothing. I emailed Mifo in frustration and asked if perhaps Mifos had a compatibility issue with Apple products. Jacob then sends me an email that does not address my compatibility question. He says, "Hi, [my name]. Thank you for your message. Your return request has been approved. To process your request, please mail your product in its original packaging including all accessories and manuals to our returns center," followed by an address and instructions. I sent the second pair back, again at my own expense. When I emailed them with my tracking info, and asking how I would receive a refund (to my original payment source? a check?), Jacob responded, "Thank you for the message. We checked the email thread and it appears the return request is only approved for a replacement. Regards, Jacob Mifo Support" I responded that this was clearly not what he had said, that I wanted a refund, but -- fine -- I would accept a new pair. At this point the USPS tracking information indicates that they made multiple unsuccessful attempts to deliver the package ("no access to delivery location"), followed by the package never being returned to me. I've never been so burned by a company, and am so pissed.

This company doesn't even deserve one star. I reluctantly ordered some headphones from them. BEFORE my order was fulfilled, I requested 5 times for them to cancel my order. They processed my order anyways and shipped the headphones. I have tried contacting customer service but to no avail. I am also reporting them to the BBB being that they had more than enough time to cancel my order and send me a full refund before shipping the headphones. I will be getting my money back one way or another as I have taken many screenshots of the times I have tried contacting them. Horrible way to run their business. This place is a full-blown SCAM!

WARNING DO NOT BUY THEIR PIECE OF CRAP PRODUCTS!!!! I was foolish enough to buy earbuds from this company 8/20/22 and two months later the earbuds do not work. Apparently website "chat" is the only way of contact and you get the "Wait time is longer than usual" reply. My message(10/21/22) went unanswered for 3 days and then I got a how to reset reply in the early hours of the day, when my problem is beyond a reset which was the message sent to them, I guess I should have sat at the computer for 3 days waiting for someone!! I sent another message today and it's been 5 hours and still counting at this point. DO NOT BUY!!! The product and customer service are CRAP. Save your money THIS COMPANY IS A NEGATIVE 6 ZERO!!!

Well, unfortunately I didn't read all reviews, but that's on me. The earbuds came in the mail, although the shipping took forever. When I opened the package I noticed the charging cord was missing as well as the other ear pieces for fitment. I reached out as soon as I opened the box, however no response at all. Based on other responses, I probably won't get a response. I'm not sending back because I'm reading reviews where full deposit wasn't given. Horrible experience and I'll never order from them again. I will also make sure anyone else knows by posting everywhere I can.

After returning the product, the company deposited a partial refund into my account. After asking why I only received a partial refund, the deposit was removed. Do not purchase anything from this company.