MifoReviews of mifo.us

I ordered a set of earbuds that are shown on their website as having "transparency mode". It turns out that the more expensive touch version that I ordered does not actually support that, as I discovered and they acknowledged after I received them. They agreed to refund my money less a return shipping label charge of just under $5, but once they received the earbuds they changed their mind and charged a 20% restocking fee. Their website still shows the model that I ordered as having transparency mode. Now I have to dispute the remaining charge with my credit card company. This is one of the worst customer service experiences I have ever had with an e-commerce company, requiring a dozen contacts and hours of wasted time just to get to this point.

(Updated review) was very sceptical - Bought earbuds direct from Australian site with ‘guaranteed’ 3-5 day delivery time and also paid for extended warranty following issues with Jaybird earbuds beforehand. Received tracking number and all appeared to be progressing but my delivery stalled and I saw no movement for over 3 weeks. Emails mostly received what felt like automated responses. However they DID finally arrive and are pretty nice - the case in particular is really nice aluminium, although the hinge is flimsy. Earbuds are solid, metal and work fine. Battery lasts ages, as advertised. They do ping out a little easily but are very easy to wear. Only used for a week so can’t yet comment on longevity, but so far I’m pleasantly surprised based on the price.

Wish I had read reviews before purchasing. I made a mistake when completi g my transaction and I used the wrong PayPal account. I contacted them immediately and tried to cancel the order. They delayed responding to my email for a whole day before they finally asked questions about the purchase. I responded immediately answering their questions and the delayed another day before responding again stating that the ear buds already shipped. I’m so disappointed with their lack of customer service, it doesn’t matter now if the product is good or not when it finally arrives. I will not purchase from Mifo again.

Scam Vendor. You won't receive your order and they won't take responsibility of dealing with the vendor. Fortunately - I used PayPal so I will eventually get my money back. No matter how good the product is - crap support is crap support. Phone number and livechat links don't work - so it is "Kate" responding - and considering she only does canned, useless responses - I am guessing Kate is a bot

Do not buy from this company they are absolutely horrible to deal with. They ignore everything you send and if your product is faulty don’t look for this company to support. Avoid avoid avoid

Order was lost, never received it, no customer service phone number to be found anywhere, customer service emails are automated, 120 dollars down the toilet on Chinese trash. HORRIBLE company. Don’t waste your time or money.

I wish no stars was an option. Received the wrong item. And customer service is slow and barely capable of offering a solution. I wish I had dived deeper before placing my order and paying double the price for it to arrive sooner. Update: nearly a month later still waiting for my issue to be resolved. I was told I was “being referred to upper management “ and that’s when all responses stopped.

Just Don't Buy Their Product I did receive the earbuds that I paid $89 for; however, the sound quality is subpar - especially when using on Zoom. Its sound was actually PAINFUL to my ears because it was so shrill. If I return them, they have offered to replace them, but I really can't tell whether there is something wrong with them or whether they are just not well constructed. Also, based on the other reviews here, I have no way of knowing whether, if I return them, they will actually replace them. Wish I had those $89 to buy a pair of Jabra Elite 75t... I've just flushed my money down the toilet.