MifoReviews of mifo.us

This company is utter trash. I ordered a set of their eartips as they were supposed to fit my Jabra earbuds. I quickly received a confirmation email with tracking saying it had shipped via DHL. Then weeks went by and I noticed the package never moved. I finally emailed customer support and they sent me a canned response saying it was on it's way with the tracking number. I emailed again and they said there was a delay. After another week or more I emailed again saying it was obviously lost and would they please refund or ship me another package. No response. Then I emailed again asking for a refund. No response. I ended up calling me credit card company and filing a fraud claim. Recently I actually copied the tracking number and pasted it into DHL's website tracking and it came back unknown. So they basically sent me a fake tracking number. Stay away from these crooks.

I ordered a Sonitrek Go Xl off the website. Delivery was supposed to be 3-5 days. I contacted Mifo to ask if dispatch time was included in delivery time. They then said the item was not in stock and dispatch could be 2-3 weeks. I asked for the order to cancelled and a refund given. They say orders cannot be cancelled. But Mifo use Shopify to process orders and cancelling an order should be a simple process. Taking orders and payment for products not in stock, should be illegal. And refusing to cancel the order should also be illegal, especially as it has not shipped. Never use MIFO. Update:Then they said they could not cancel the order on products that had been sent. I asked for a tracking number and was given one a day later. The tracking number is for a local New Zealand carrier so gives no information until it is scanned into New Zealand. Told it was sent on Feb 3.

Is there a sub 1 on here? Ordered earbuds for my husband for Christmas and they just didn’t fit. Emailed the company on 12/27 explaining this and asked about how to return them for a refund, even knowing there would likely be a 20 percent “restocking fee.” Five emails later, they tell me I’m past the 14 day return policy (I did what normal people do and started shopping early!) and they won’t make an exception. I don’t know of any business that doesn’t take Christmas into account for returns/exchanges. I don’t believe they even tried to help me resolve this. Just the standard, “Sorry for the inconvenience and thank you for understanding.” Well, I DON’T understand. So now I have $90 earbuds (oh and an extended warranty I purchased) that I’m stuck with. I’m so angry. I thought I’d done my research. I wish I’d read reviews here first. (I’m sure their rebuttal to my review will be classic.)

Buyer beware. I ordered these directly from Mifo.us and it took months to receive my Mifo 07’s. The customer service is extremely poor. Responses were slow and emails seemed to be pre-written at times. I finally told them to cancel the order because tracking showed they were still sitting in China after a month. They said they would forward to management to have it cancelled. Then.. SILENCE. Finally when they responded, they said they were not able to cancel any orders. Now remember, it never even shipped from China. I had to go to my bank and have the payment reversed. Eventually, the earbuds arrived weeks later and they said that if I wanted to return them, I would have to pay the shipping costs. So, I ended up with their earbuds and some noise cancelling Sony’s. They are a class apart and I didn’t pay much more for the Sony’s on sale. I attempted to buy some foam earbud tips from the Mifo site because the seal in the ear is not good. They advertise (and it’s still on their site now)... a price which they say includes tax AND SHIPPING. As soon as I tried to check out, it added an $8 shipping fee. I contacted them and pointed that out. When they did finally respond, they said that is only if I buy earbuds. The site makes no mention whatsoever of that criteria. The company is very questionable. I suspect a small time distributor who is posting very obvious phony reviews as well. There is a glowing review almost every day, nothing but praise. So, I have written 3 review thus far, pointing out the issues I’ve had and none of them have been posted to their site. One final item I thought to be interesting. There was a packing slip in the box. It listed the ‘07’s and then a price..... are you ready? It said $10. No explanation other than it attaching the amount to the 07’s. Finally, my right earbud started to malfunction recently (barely audible) and I emailed them for help. No response whatsoever. So, buyers beware. I got suckered and there are too many other legitimate options out there. I highly recommend you buy an item like this in a brick and mortar store so you can get in front of someone if you have any issues.

Hi, i placed my order on 07/14/2020. delivery delays are 3-5 business days. and has been 3 weeks and the status remains lable created`ready for UPS. i have tried to contact the support team on many occasions, through email and through chat. i dont believe any of the responses i got were written by a real person. they refuse to cancel my order/ refund me. They say that they are experiencing longer wait than usual being of plane delays with the Covid situation ( courrier is in toronto and i live in Montreal) and i have to wait for my order to arrive to refuse and return and only when recieved on their side will i get my money back. i was not given an approximate wait time. i asked for clarification on their order cancellation policy ( since the package never left and possibly is back ordered) but now they just wont answer me at all. please help

This is without doubt the worst company I have ever had the misfortune of dealing with. I bought the 07 earbuds back in February and despite taking weeks to arrive I was happy with my buds. Unfortunately after a few weeks they developed a fault that could not be fixed by reseting them. I was told to send them back via tracked mail and once recieved a replacement set would be immediately sent out. 3 times the delivery was attempted at their "uk returns centre" which turned out to be some random house in a residential estate. Eventually they were able to be returned. That was on the 7 June. 47 emails back and forth and they have still not sent out a replacement and now they won't even give me a refund. In one of their latest emails I thought I was getting somewhere when they gave me a tracking number and said my buds were on the way to me. Not very surprisingly it turned out to be the original tracking number from when I bought them back in February which said they were delivered in April. Stay well clear of this ridiculous company. A real shame as the product is very good. After sales is non existent.

O5 Plus buds.... Bought these from the mifo.ca website, mainly due to the customer and press reviews on their website - particularly battery life and about them being designed for sports usage and being "impossible to dislodge". The purchasing experience and delivery were good and the buds are well constructed, as is the charging case. However there were a lot of glitches on bluetooth connection to my Android phone. Worse though, on the first use (after testing different sizes of the various tips that came with the product and making sure i had the tightest fit possible) one bud was dislodged during a light jog and sadly lost in some bushes. I contacted their customer support to explain the ease with which the bud was dislodged. They offered no explanation or recompense on this. I then asked them if i could order a replacement bud. They first said yes of course... but only from the US website (i would incur shipping and conversation rate charges - but that was ok from my point of view to have a working set). When i checked the US site, there is no option to buy a replacement O5 Plus bud. I contacted them again. After multiple emails and online chat exchanges, they agreed to escalate my complaint to their management. After further chaser emails, almost a month later, they advised that their management said there is nothing they are prepared to do to resolve this issue. Basically, buy at your peril and be prepared to lose these and deal with glitchy sound (on android anyway!). HIGHLY NOT RECOMMENDED!!!!!!!!