MidwayUSAReviews of midwayusa.com

They brag about “Nitro Express Shipping”. HA! What a joke. They mark your package shipped as soon as they print a label, then it sits for days before they provide to shipper. I wanted holster quickly and was willing to spring for USPS Priority. They marked it shipped the 20th, USPS didn’t get it till the 23rd. I called and expressed my frustration and what flat told “too bad, we can’t control shippers”. Tries the chat and got same response. I explained the problem was not the shipping speed but the delay on Midway’s side of getting package to shipper. Asked for shipping refund and was flatly refused both times. Clearly, Larry is coaching his customer service staff not to take responsibility for their shipping delays. I will no longer give them my business and advise my customers and friends to stay away as well. They make a big deal on shipping fast. Fall short on holding up their end of the bargain, and refuse to take responsibility. That is problem.

Hook you in with promise of first purchase discounts. Email arrives and does not work.

Good prices and fast shipping. But beware! Do NOT order heavy items with fragile items. They will be shipped loosely together, with a small wad of paper. This has happened to me numerous times! I have actually received 100 bullets scattered loosely in the shipping box, along with a scope, also in a damaged box. Also, do NOT order too many items at once. They will be literally thrown in an oversized box with a small wad of paper. Cabela's has similar selection, price, and much better free shipping terms. And, items are shipped properly!

Be very careful ordering ammunition. I went to their site looking for 38-40 for my vintage 1873 Winchester and thought I made the correct purchase. The cartridges arrived in 32-20 caliber. Hmmm. I logged in and looked at the order and it stated 32-20. I never went to their web page for that caliber. Customer service was sincerely "very sorry," but they wouldn't accept a return or exchange, saying UPS wouldn't take a shipment back. I have confirmed that's true for non-contract customers. Consider any ammunition return non-returnable, and know that if Midway somehow screws up an order, they will not work to correct the situation other than saying they are sorry.

I've been a customer for ~30 years. Their customer service is increasingly poor. Most recently, an order placed with them was not delivered by the carrier they selected. After struggling to contact the carrier (ups). I contacted Midway for assistance. Unfortunately, after eventually reaching a person I was told there was little they could. Ironically, I was told that part of the reason they wouldn't do anything is because I had paid for their 3rd party delivery coverage "Extend". This charge is automatically added to your order although you can decline. Extend has a 5 day waiting period to accept a claim on a missing package. If I'm to believe the customer rep I spoke to, Midway would have taken action within 48 h if I had declined the added coverage. However, since I paid for Extend, Midway would do nothing until my claim had run it's course. By the way, the claims process with Extend is not easy or straightforward. While the owners cute commercial suggest they "appreciate my business", I disagree. Frankly, I think they've become so large, they don't need to appreciate anyone's business. In the future, they won't be getting anymore of mine.

This company charged my credit card without authorization and knowingly attempted to defraud me. The transaction appeared as MIDWAYUSA COM COLUMBIA MO 66960001 on my statement. I contacted them immediately, and they refused to resolve the issue or verify the charge. Even after customer service stated they did not ship any product, they still would not provide the delivery address for the supposed purchase. Based on my experience, they are processing charges on customers’ cards without fulfilling orders, which is extremely concerning. If you are selling a product and someone places an order, you ship it — but in this case, they charged my card and provided nothing. This makes them appear as though they are trying to present themselves as a legitimate business while mishandling or misusing customer payment information. MIDWAYUSA COM COLUMBIA MO 66960001 showed up as a fraudulent charge on my account, and buyers should be aware. If you see this charge on your card, contact your bank right away. I do not recommend doing business with this company based on my experience.

I order a scope and bullets on 8/4/2026, received tracking number the next day, here it is 8/14/2026, no updates on tracking, p.o. Says it was never received, even though a tracking number is created, midway blamed the post office , post office blames midway, mean time I’m the loser, I’m done!! 30 years plus customer

Fast, fast shipping and great prices, I’ve shopped here several times and always have had a great experience.