Kristie F.
I was disappointed in email response…
I was disappointed in email response time. Towards the end of the process I asked questions about the status of my ring sizing and the inability to get a ship date was placed on the casting department not being responsive. Customers don’t need to know where the slack is, just find the answer and respond. There also seemed to be an issue with details in the billing process. Before sending an invoice to a customer, who will scrutinize for errors, take a breath and double check.
Response from MiaDonnaMay 4, 2021
Hello Kristie, we are sorry to hear that you were not totally satisfied with your MiaDonna experience. We accept responsibility for all delays but many of our casting houses are still working on greatly reduced staffing which results in there being a huge delay in getting back to us. Often until they respond to us we have no idea when the product is going to ship. We understand this is not ideal for the customer but we also understand the stress the casting houses have been under. Thankfully we appear to be getting back to our regular scheduling. We appreciate your feedback.