Metropolitan ShuttleReviews of metropolitanshuttle.com

Our bus driver was fantastic.

Jamie Arthurs was very helpful and diligent in finding a bus for us. He was unable to locate a school bus but was very helpful in replacing the request with a coach bus. We were happy with the results. The driver came an hour early and was very polite.

First, Norbert was kind and quick to respond to any of my questions prior to the event. On the day of he gave me the number and name to the driver who would be picking us up. After the event had ended Sunny, our driver, was kind and patient with us. A few people, myself included, was running behind and forgot somethings and he waited on all of us to get out things before he took off. We really enjoyed the whole experience and my family was so grateful for this service that we provided.

Great to deal with in the lead up to the event. Answered all my questions thouroughly and was easy to book. Bus showed up on time and was always there waiting for our group at the right time after each stop. Very professional and also reasonably priced. I would definitely recommend!

Everything went according to plan. Driver was very accommodating!

Dion was AMAZING. We were properly spoiled in every possible way this week. Super clean, courteous, comfortable. All the great things.

Our driver was prompt and had a great attitude! We plan to hire this company again for personal & company events.

We used them in October, November 2023 and January 2024 in Albuquerque, New Mexico. They outsource or contract local buses in Albuquerque. October and November no issues but in January there was no notification that our driver was going to be late. The driver was not there as promised, contracted and paid for in full, with a mandatory gratuity. Metropolitan Shuttle office in MD has personal cell phones and emails. Local drivers are also given personal cell phone of the person who is the contact for the event that hired the bus. Our event was very time specific and when calling their base office trying to confirm if our bus was going to show we got nowhere with dispatch and the emergency line. They showed up 30 minutes late. After our event I contacted the main office explaining we had to pay extra to the facility that we were renting due to the delay of the bus driver, and I asked how they were going to address this for us. Nothing. I kept following up since we had to pay extra for their delay. After several emails I requested to receive a refund of the mandatory gratuity I never ever got a response from them. To this date May 6, 2024, they have never responded back, huge disappointment in their customer service and resolving issues. I would not have used them again but we had paid in full our bus service with them in February 2024 already so I could not look elsewhere.