Metro BankReviews of metrobankpc.com

Chelsea branch are brilliant. Never had a problem with any of the banks. Well done team.

Wimbledon branch 27/09 10.15am staff are overfamiliar calling you mate and friend the manager said some people like it he then conceded it wasn’t very professional.I closed my account and went back to RBS.

I attended Uxbridge branch this morning without an appointment and was seen by Hamira. This young lady went over and beyond to make my experience very easy. She was friendly, extremely efficient and totally removed the stress I was experiencing at the time. I can’t thank her enough. All of the staff seemed nice and very approachable. I’m looking forward to banking there and receiving their personal service. Well done Uxbridge Metro Bank. A five star service. Thank you.

I went into the merryhill branch to open an account as the website had a problem. I was seen immediately and had an account, debit card & internet banking within half an hour. Very friendly & excellent service

Visited the Manchester branch hoping to open an account. Met with highly incompetent staff whom couldn’t keep their story consistent. 3 people providing explanations that went 3 ways. Waste of time!

No customer service, nobody answers the phones, nobody picks up on the chat box. Impossible to deal with

I tried to withdraw £200 from an ATM at morrisons but the atm retracted the money ira been now 2 weeks and still Metrobank haven't refunded my money they ylld me lady week in branch that they are waiting for the data from the ATM machine. Now my friend who is in the banking industry told me that thos retraction mechanism is automatic for security reasons and the money retracted is kept in a " recycle tray" together with the time date abd cardholders details which when checked the money is then automatically credited back to the cardholders account . So either Metro bank are not doing their job ad required by banking laws in investigating this or they simply don't care about customers thru Nedd investigating by the financial authorities and forced to comply with banking laws or be shut down

I had visited the bank to find payments made a while ago. There was no one there one cashier one customer. One person approached me to ask what is the issue. I said I have the papers here to confirm the payments are made. I noticed he was reluctant to help then he sat at a desk and I showed him papers. He started looking whilst he was looking there was couple of payments to confirm then he said you cannot pay anything today as our system is not working and I am watching the cashier carrying out transactions. The person did not want to help was very , rude arrogant and made false excuses. I have noticed the staff are very laid back and unwilling to help at any time you visit at some branches. Do these people realise if we did not bank in their branches they would not have jobs and the attitude to look down on members of public without knowing the facts and knowledge of individuals. .it seems no customer values are learnt.