Metro BankReviews of metrobankpc.com

If you have an account with Metro Bank please switch to some other bank and close your Metro Bank account immediately. If you are satisfied now at some stage you will regret for not following my advice. I opened my account few weeks ago and made a transaction of £1000 into my Metro Bank account for an online investment. I even didn’t know when they blocked my account but after a few days when I tried transferring money again (£3000) it didn’t go through. I called customer service, they told me that my account has been blocked so no money can come in and out. I asked for the reason and they said they can’t tell me but will email someone who will get back to me but no time frame was given. They assured me that money should bounce back to the account where it came from within 24 hours. I spoke to three different advisors and they were very unhelpful and didn’t have clue what to do. I called them a number of times and each time the advisor gave me different information. I called the next day and one of the advisors said she will call back. She called me back after 6 hours to tell me that my account has been blocked due to suspicious activity. She gave me an email address and asked to email verification documents. I had to clarify what verification documents as no information was given. There was no time frame given. The interesting thing is that even though my account was blocked and I was told that money can’t come in and out Metro Bank manage to take my money in the account which should not happen. Later I went to the branch to see manager and she said the same thing that if the account is blocked how come the money come in. So Metro bank is happy to take your money even though your account is blocked but can’t provide you with any information on why. I have never come across this sort of worst service in any sector in my entire life. With my HSBC account if there has been any security threat they will call or text you straight away. Points to consider 1- Are banks allowed to block your account without notifying you? 2- if they block your account shouldn’t the money bounce back to the account it came from? How come they allow it to get in but not out? 3- Their customer service team is clueless. There should be some sort of communication between the customer service team and their fraud/security team 4- The customer service is appalling. They will keep apologizing to you for not having any answers. 5- Reading other reviews it seems that this has happened to so many other customers but Metro bank has not taken any action. I am really surprised how this bank still exists with this sort of service. I have no clue how long it would take for my account to be unblocked as there is no help available but for sure once this is sorted first thing I will do is close my account and ask my family and friends to do same. Please pray that I don’t have to wait for long to get my money back and be with this worst bank ever for any longer. I will be contacting the financial ombudsman, the FCA and getting legal advice

I had a problem accessing my account, both on my phone and online on my Mac. It didn't get fixed over the phone, so I had to go into the bank -Tottenham Court Road branch. Tobi assisted me after a short wait of 5 minutes. He was personable, extremely pleasant and wonderfully competent. In no time at all he sorted everything and fixed my problems. Tobi gave me superior customer service and I'd like to recommend him for commendation.

I just opened a child account at the Sutton branch, the manager and lady who helped us were very polite and efficient. The new covid processes were dealt well, the manager added us to the list at the door and told us to enjoy some shopping and he would call us when we were near to top of queue. He gave us an estimated time and called us back. All worked well, as there was no waiting inside the bank we got seen quickly. Thanks

had this account for 3 years and today they have closed my account with no warning or reason. my account had money in it and was a very active account as I have 3 kids that need things. Going back to my old bank account.

What a joke of the bank. I wanted to change my mobile number. They said go to the bank !?!?!?! Ok i went to their bank. They told me it's done wait 24hr. (24hr for update of your mobile number). After 24hr nothing yet i rang metro customer services, and this person told me the best thing to do is to go again in bank and change it ahhahaha what a joke, it's not my fault you people fix it. But no im going back to my old bank, thank you for nothing.

Dear Mr Frumpkin, I wanted to let you know, that although it has come at enormous stress and at significant and unnecessary cost to us, I'm relieved that we have ended our ongoing stressful relationship with your disgraceful Mickey Mouse bank. You truly are the most disingenuous company, we've ever had the misfortune to have had our business dealings with! In the midst of a global pandemic, even though there was little to no risk to Metro, you hit the panic button without the slightest consideration to us. This situation, clearly is a direct result caused of Metro inflating it’s share value, and your greed has resulted in refinancing costs us in excess of £100k and we fully intend to seek advice with regards to a compensation claim! You lured people like us away from reputable banks, in our case Nat West, with false empty promises of how different and caring you were, when simply Metro is just a wolf in sheep's clothing. Your Trust Pilot reviews say it all, and for your convenience and so you're under no illusion, I have pasted Metro review link - As a property professional, I feel it's important that people know the type of company you really are, and how you treated us. I have already advised and warned several clients, family members and friends to keep away from Metro, which has resulted in several millions of pounds of possible new mortgage business, not being placed with Metro! As you know, Christmas 2020 was particularly hard for all families. With great empathy, consideration and seasonal cheer, Metro added a bit more sparkle and surprise, by writing to us on the 22nd December, informing us that we had 3 months to re-finance, sell or you would appoint LPA receivers. I accept that we were in technical breach of the terms, due to circumstances which we had no control over, however, we had never missed a mortgage payment and tried to make arrangements by giving Metro comfort by offering to pay quarterly or even 6 months up front, which was declined. Dealing with bereavement, the threat of losing our property and possibly our business, really added to the Christmas spirit and something I will never forget. In closing, I truly hope Metro gets all it deserves and I'm sure there will be many more unhappy customers, posting the truth about a small challenger bank that coned it’s way on to the high street and hopefully shortly disappears as fast as it arrived. Yours sincerely

Money was stolen from me and I thought that I would never see it again. But I'm glad I got my funds back with help of recoveryourcapital.work

Amazing service So I’ve been with metro over a year now. Never had a problem and even if I have they have dealt with it fast and effectively. Because of how good they have been we have also moved my wife’s account and children’s accounts across to. All has been hassle free and easy going even manage to open the account online. The branch near me has a drive through banking system...... yep I said that right a drive through bank..... like my Donald’s but for banking now as I’m disabled and drive from a wheelchair this is amazing for me and can do most think like cashing in or withdrawals without even leaving the car The phone app is also easy to use and keeps good track of your account. Check cashing is easy and hassle free and the staff at the branch nearby me was amazing especially when opening the kid’s account they even got a lucky bag The branch itself is clean and tidy and well designed also covid safe The only one down point but it’s not a big one is they use MasterCard we’re I kind of like visa but again not a huge deal breaker Amazing work