Metro BankReviews of metrobankpc.com

One of the worst bank in the uk, makes life hard for one I would not recommend this bank to anyone, made a biggest mistake opening my account here will be closing it ASAP stay away if your time and life is precious

I am still in the process of trying to set up a business account with Metro Bank. The customer service and quality of the processes have been the worst I have ever seen in my life. I used to work in finance and I've seen it all. I have been repeatedly asked for the same information and have spent 5.5 hours and counting trying to get this account set up. The staff are, for the most part, polite but clueless, and do not take responsibility for the abject failure of their customer service - they seem so accustomed to and nonchalant about receiving negative feedback it's bizarre. Whilst a lot of them are friendly it is run by people who are not up to it and cannot themselves navigate the backward processes Metro Bank has in place e.g. filling in a paper form, in-branch, for the Metro Bank bod to then manually enter that data onto the system straight after, with 50% accuracy etc. Time = 2 hours. I am only setting up an account with them because I have to for a funding reason. AVOID THEM, AVOID THEM, AVOID THEM.

Absolutely loved the experience so far. Geraldine Oh what an Angel. When visiting the Ilford branch if possible ask for Geraldine she's such a darling.. She's sure to sort you out almost immediately. She's so patient and helpful. Made me love the bank.

I posted a few days ago about the appalling service from Metro Bank, in my view almost fraudulent. The issue still hasn't been resolved because they are now insisting on sending some information by post. That's right, in 2021 Metro Bank haven't worked out that email or secure messaging would be the best way to do it. The outcome is, they will have had my money, a significant sum, for an extra week, gaining interest for themselves. The people on the phone are very good and as friendly and as helpful as they can be but they seem to be embarrassed themselves by the bank. Truly true appalling.

Choose any other bank, i have over £2000 in metrobank, but after several attempts to pay £13.50 on ebay because metrobank said insufficient funds find another payment method...after several wasted hours trying understand why metrobank even even via PayPal was declined, only be told ive exceeded max no. transactions, nobody at Reading told me you can pay a limited no. People in one day...deceitful...go to another bank where you can spend your own money...and not be told NO

Shocking service. I invested a large amount for one year fixed interest. Now we are are struggling to get the money sent back to our original account from where we originally sent the money. I have had my internet account blocked because they said that there was suspicious activity. The suspicious activity was me having problems trying to log in which was no fault of my own because their website was playing up. They now want me to make a stressful journey to the centre of Birmingham which is a no go area to us. The reason I made an internet account was to save going to banks. They seem so useless and appear to live in a dinosaur age of red tape. Do not use them if you want to keep your sanity.

We have just opened an account with Metro Bank and we were very impressed with Veronica, the person who opened our account, other staff and premises. We think it's impressive that the managers are on the "shop floor" and accessible. Although "proof is in the pudding" and it is too early to give 5 Stars - so far so good. The call centre phone was answered very quickly, which is amazing. Normal holding time for any bank is a good 20 mins! Please keep up the service Metro Bank.

Metro Bank are so lovely to me whether I phone or visit the bank in person. They question any transaction that they feel may be dodgy. Point being I don't have to worry about my account being emptied. Thank you Metro