Merry MaidsReviews of merrymaids.com

I wrongly assumed this company ran a professional service. Couldn’t have been further from the truth. First visit was supposed to be a full house clean at £360. 3 cleaners did 1.5 hours each! Total joke! I had left dusting etc for a week or so as I wanted to judge the comprehensive package they offered. I could write my name in the dust! My floors were all smeared…I could go on and on and they broke an ornament! They promised better the following week. 2 cleaners for 2 hours each. It was a better job but I was at home so not sure if that influenced anything. After the 3rd visit of 2 cleaners there for less than an hour I’d had enough. Terrible! I have cctv which they knew about so they mustn’t have a clue really.

I would never hire marry maids ever again. I called and scheduled a deep clean not a wipe down not a fluff up a deep clean. The reason why I called them since I have two rental companies and I have three airbnbs the person that works for me is retiring and I need to find someone else. I made an appointment there supposed to be here between 8:30 and 9:00 they didn't show up to well after 11:30. I showed the four rooms to the two women that showed up said in priority these are the rooms that I need clean first and you can work your way to the other rooms but this is what I need done first. He didn't listen to me they started where they wanted they're supposed to be here for 2 hours they spent so much time lollygagging that I had to pay for an extra 2 hours so they are here for a total of four. One girl even left in between for around 15 to 20 minutes God knows where she really went but I had to pay for that she didn't work I had to pay for that time they did not wipe down any of the doors they did not wipe down any of the baseboard there are areas that were not cleaned at all it was not a deep clean at all it was a wipe down which I did not ask where I asked for a deep clean when I called to spoke to the person at the office there are very rude and unprofessional and just wanted to argue they say that they guarantee their work she wanted to come out an at the end of the month when the next appointment was scheduled my wife finally got tired of arguing with the woman about the work and what they're guarantee was cuz we were not satisfied I took photos it's your proof of stuff that wasn't cleaned she then told us that they took photos or whatever reason and refuse to guarantee their work so we canceled our other appointment I've asked to speak to the franchise owner multiple times I have not been contacted I've had no one talk to me. This is just the company I would never hire again not only being unprofessional doing a half ass job one girl worked the other girl just kept walking around and there was stuff that I was told that couldn't be cleaned because the Swiffer they use wasn't doing it I said you need a mop after they had left I had taken a mop and a bucket of water and everything had come right up they didn't clean the ceiling fan and the dust off the ceiling fans the doors weren't clean parts of the cabinets weren't cleaned and this is not a deep clean please be wary when hiring this company

I had an appointment for the 30th between 1-2 in Prescott Arizona and they never showed up. Left messages and they didn’t call back. Very frustrating!

I first used Merry Maid in 2009 when we bought our bungalow which had been badly neglected. I think it speaks for itself that we are still using them on a regular basis 14 years later! Of course everything hasn't always been plain sailing during that time but any concerns I have had have been listened to and rectified. Occasionally it has been necessary to cancel or change a date of my regular clean and this has always been accommodated to the best of their rota. I would (and have) recommended MM to friends and neighbours over the years and hope to continue to use them for many more.

Just an update for you all. Having given far more than the three day minimum time for cancelations I am still waiting for my £50 deposit on the second job. So I can only assume that the gentleman who runs this ineffective business is also in the habit of keeping money that does not belong to him. Please see my previous review to ensure you are not treated in the same manner.

Very disappointed with the recent deep clean we had from Merry Maids. It was not a deep clean, cobwebs still hanging, finger marks round socket and much more. Paid extra for an Oven Clean well that was a joke, told couldn’t clean the door, could get the fat off as they didn’t have the right equipment. When I called they said they would go back and sort, another joke yes they turn up was there for 15 mins and we were told unable to sort out the issues. I have tried to call office and they ignore my calls, however they were very quick to take money from our account. I wish I had read these reviews before hand. Would not recommend one very disappointed customer.

Great service specification on the promotional/ contract leaflet. They price for the job, rather than the amount of time on site; we had high expectations given how the manager described their approach when they paid a site visit. First clean was quite thorough; two people stayed for 2.5 hours approximately so five hours to clean a four bed house. That seemed reasonable. Next clean was shorter and less thorough, areas missed. Gave them the benefit of the doubt ... Third clean - we were significantly short-changed on the time they spent on site and many more areas were missed altogether. The maids also chatted away incessantly which was very noisy and distracting with us both working from home. We raised the poor standard with the manager and sent in photographs to show what we meant. For the price quoted (just short of £100), we expected a professionally executed and consistently thorough job, resulting in a house that looks and smells clean and fresh. I would rather do it myself again until I can find a team who will show pride in their work and do it consistently well otherwise it is pointless when I have to go over it myself afterwards. We terminated the agreement and are on the look out for someone else.

The initial clean and the first two regular cleans were good, if expensive. The third one was awful, missing a lot of areas and only doing others in a cursory manner. I worked out it was over £40 per person-hour into the bargain! Management said they would put it right, but a brief visit from one maid still left the shower uncleaned. After that the management did not even try to apologise or defend. Did return my keys promptly though.