MerrellReviews of merrell.com

Compré unos botines merrel 132.000 mil pesos supuestamente resistibles al agua. Muy malos !!!!! Me sudan los pies y se pasa el agua por todo el zapato! Esta marca verdaderamente se ha perdido bastante! Los zapatos de antes si valían la pena comprarlos, ahora solo se paga la marca porque de calidad un asco !!!!

I paid over £90 for Merrell trainers that have fallen apart after only a year of very light and little use. The soles are ok and that's where it stops. They are also definitely not waterproof. Rips and tears in all areas of the top layers. READ THE REPORTS AND DO NOT WASTE YOUR MONEY ON MERRELL SHOES.

Compré un cuchillo y lo que recibí fue una llave inglesa. Reclamé y me dijeron que lo enviaban otra vez. Durante tres meses de emails me dijeron que estaba en camino, en aduana, en reparto, cuando pedía el transportista para hacer seguimiento me decían que era una empresa propia,....Al final no han enviado nada, todo mentira, y lo que me ofrecen es devolverme el 35% del valor (43€) dentro de un mes. Por supuesto me niego a darle mi número de cuenta y demás datos bancarios. Una estafa en toda regla.

I have two pair of Merrell Moab 2 hiking boots one pair is 8 yrs old and has held up to extensive hiking 10K & 14K mountains and daily ware the soles are worn flat gone. The second pair were purchased 13 months ago the upper part of the sole where it meets the side wall of the boot is separating from the sole. When I contacted Merrell they said "We do not provide coverage for defects beyond 12 months" But they would give me a 30% discount on any purchase NOT great but at the least something. So when you make a order on the Merrell website they DEMAND a phone number I do not have a cell phone or a land line they said ask a friend or neighbor for a phone number. I live 10 miles from the closest neighbor So I gave them the White House Phone Number NOW for the real crazy part the new pair of Moab 3 arrived today guess what Merrell has changed the mold they use to fashion the shoes at the factory the width is now 3/16 of a inch narrower OK send them back and REPLACE them with the same size but get the WIDE width in place of standard width NOPE and double NOPE when you return a item you can only do a RETURN no option to REPLACE different size ONLY saving grace NO CHARGE to FedEx them back or so I thought the credit is minus the shipping expense

Update: customer service have been amazing. New replacement shoes delivered. Just about to test them out. Hopefully my feet will stay dry. Bought a pair of Moab speed 2. Not a cheap option. I wanted a decent pair of waterproof shoes for walking my dogs. Wore these and when I took them off one foot was soaking wet. I have emailed customer service and they are now looking to replace these shoes. I will update when I know more

I bought a pair of shoes named 'Moab Speed Low A/C Waterproof' bottom of the shoes is just coming off, and neck part is just worn off badly. Total waste of money. Order number is W1082865343

Having bought 3 pairs of Merrell men’s shoes they are clearly a comfortable fit. However the wrap around toe section of the sole of one of the second pair was not glued to the leather properly. It was a minor flaw that gradually got bigger. When I raised this with customer service I got the standard - ‘we’re sorry you’re unhappy etc so I suggested I take them to a shoemaker and they pay. When told this wasn’t possible I proposed sending photos and perhaps getting a discount on my 4th pair when the time comes. I sent the photos but got no response or acknowledgment which I feel is pretty poor customer service.

Merrell used to be one of the best footwear manufacturers. They made durable footwear that was never inexpensive but their products lasted and if they didn't -- they would make it right. That's no longer true. They fall apart almost immediately. And their customer service is terrible. I submitted photos and it was summarily denied. I called them for more information and the lady literally laughed it off. They offered me 30% off my next pair but *only* at full price (they have inflated MSRP). No thanks. I'll stick to a brand that actually stands behind its products.