MerrellReviews of merrell.com

I bought a pair of merell antora walking shoes in march and they are still waterproof they have a good wide toe that is very comfortable. I am very happy with them , I also bought the merrell thermo frosty walking boots and used them last winter I have just started using them again in September as they are also fully waterproof, and the Karrimor boots which were supposed to be waterproof and bought in march are not, thank god for merell and saving me from wet feet this autumn

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Profundamente insatisfecho con mi proceso de compra. Es una falta de seriedad con el consumidor que pasada una semana no me hayan realizado el envío de los tenis, me tocó llamar a servicio al cliente y resulta que no me han enviado porque no hay la talla que pedí, ni siquiera me avisaron sino que me tocó llamar para conocer los motivos del retraso, me ofrecieron en compensación un giftcard del 20% off para una nueva compra que tampoco me han enviado para poder realizar la nueva compra. Solicité devolucion de dinero y resulta que tardan 25 días en hacerla efectiva.

I have a serious issue with peripheral neuropathy in my feet and till being directed to try the moab range could find no shoes adequate to allow for comfortable walking and wearing. They are a godsend for me and I would highly recommend them anybody else!!! Regards, Paul

I am not surprised that Merrell have such a poor star rating. I am a pensioner and go hiking once or twice a year in the summer. I bought a pair of Merrell hiking boots which were almost £150.00 - this was a lot of money for me as I only use them once a year, but I thought I was buying quality. However this was not the case, the moulded section at the back that cups the heel cracked and is busy disintegrating. I was shocked at the poor quality. I called customer service to inform them what had happened, only to receive a curt response that the hiking boots only had a 1 year guarantee. So, because I only hiked twice, I paid roughly £75 per hike for a pair of boots that I have to throw away because they are more than 1 year old. I do not even want to discuss the ridiculousness of the poor quality and service, but I certainly will never purchase any shoes from them again and I will advise everyone of the dangers of the quality and the lack of service from their customer care department. Most expensive, poor quality shoes I have ever purchased considering that I wore them about 40 days in the 2 years.

My wife ordered a pair of Moab hiking boots. The pair shipped out 5 days after the order was placed. And the shipping info indicates that it will take 6 days for the shipment to arrive, for a total of 11 days from order to product receipt. Must be super-cheap and super slow "ground" shipping. Their boots seems good. But their shipping and order processing is to 1990's standards.

realicé la compra de un calzado que, además de llegar con semanas de atraso, no calzó correctamente. Además, tuve que pagar un servicio de envío adicional porque ese costo no fue reconocido en el valor de la compra, a pesar de haber realizado el pago a través de la plataforma MercadoPago. Me preocupa que esta plataforma sea utilizada para evadir impuestos y para evitar que las empresas vendedoras puedan ser rastreadas o se les puedan presentar reclamos. Finalmente, la devolución del dinero fue realizada a través de esta misma plataforma, sobre la cual no tengo acceso, lo que significa que no puedo recuperar mi dinero.

In June of 2023 I purchased a pair of Moab Flight shoes in blue and wore them around the house the rest of the day,my feet were very happy. Bought a second pair the next day, the last Sierra Trading Post had at the store.The next week I purchased 3 more blue and 3 in gray. I have a hard foot to fit so stock up when something fits well.I purchased 3 pair of the Moab 2 boot and water shoes as well.All was good till I was hiking in Glacier National Park last week and the shoe bottom where it wraps up on the toe peeled away. The shoes had less than 5 miles on them, and went to back up pair.I sent pics to merrell with invoices showing I purchased 5 pair of blue shoe. Warranty was refused because had over a year. I told them have many pair of blue shoe, bought 11 pair of Flight shoes and COULD NEVER wear them out in a year. I DO NOT RUN, I'm 67 years old and DISABLED. Merrell/Wolverine does not make customers, ONLY SALES. Like a pair of shoes would break the company, I AM NO LONGER A CUSTOMER. OH yes, I used to buy Wolverine boots as well.