MerrellReviews of merrell.com

My last pair of MOABs(first gen) were great, the new pair(3rd gen) seemed to improve a reasonable bit, but are too new to speak on durability yet. The first one's outsoles are still kicking and still fully adhered to the shoes, albeit completely flat with a bit of a chunk missing from one...however the insoles lasted nowhere near as long, ended up using Keen insoles to replace them(much cheaper and last long). The reason I knocked off 3 stars is because of their obnoxious amount of spam emails and the fact that they will not unsubscribe you from their newsletters. It's about as bad as Best Buy was about unsubscribing people. Plus I think I just deleted 6 or more black friday emails from my spam folder from them, WE GOT THE MESSAGE, ALL OF THEM! Seriously, if you take one thing away from this, use an email alias service that allows you to block senders instead of your actual email.

Merrell Wanderschuhe Goretex - nach nicht einmal einem Jahr riss die obere Schnürsenkel-Lasche aus. Merrell meinte, ich solle doch einfach ins Verkaufs-Geschäft gehen und nach Kulanz nachfragen => einmal Merrell nie mehr Merrell!

I have worn these boots for years, as I have bad feet and they help the most. I just bought a brand new pair, and after 2 days the eye hook for the laces broke. I called customer service and said hey...She was rude! and told me next time I have a problem, go online and report it. Next time? fix your quality and check your customer service.

Merrell strike 2 mens gortex boot, wore for first long walk in the lake district and they were leaking within a few minutes. The inside of one boot was absolutely soaking. Considering I have only used the boot on a few occasions and in dry conditions I was surprised how badly they performed in the rain and on wet ground. Good grip but no use when they leak like a sieve. Will return to shop & see what they say.

I bought a pair of merrell Moab 3 walking shoes. Whilst the fit is good and the toebox reasonably wide they are not waterproof at all. My feet are wet through and the shoes took 2 days to dry.

I visited 'merrell.com' and ordered a pair of men's 'training' shoes. Merrell emailed a discount code, (SAVE20), entered the code but when I proceeded to 'check out' the code disappeared. When I re-entered the code, was informed the 'this code is expired'. All of this happened in less than 60 seconds!

Merrell fixed my mistake at no cost to me. We needed new boots for late fall mountain hiking, and I made the mistake of ordering the wrong size. Merrell paid for the return freight of the incorrect boots, replaced them, and paid the FedEx shipping to send the correct boots to me as quickly as possible. Their return policies are top notch, the process was extremely smooth, and the results of their efforts earn them my total appreciation. The correct new boots fit quite well, they are light and comfortable, and their quality is great. I’m completely convinced that MERRELL is now my shoe supplier of choice. THANKS MERRELL for fixing MY mistake – you have a customer for life !!!

I have lost count on the number of Jungle Moc’s I have purchased from Merrell, it was and still is my favorite shoe. The problem with Merrell for me isn’t the quality of their product but their choice of delivery service FedEx. We as a customer are reduced to a second class citizens dealing with this bumbling shell of a once respected and dependable company. My new policy is never purchase any product from any company that ships with FedEx. Sorry Merrell you’ve lost a regular costumer.