MerrellReviews of merrell.com

I purchased a pair of Merrell Moab 3 Hiking shoes less than a year ago. Didn't wear them much through the summer months as I had bought them as a waterproof option in the autumn / winter. Now that I'm wearing them in rainy / wet conditions (mostly just walking our dog), my feet get wet just by walking on wet grass. Really annoyed about this as I spent a lot of money on them for this purpose. They’re actually very comfortable, but bought them specifically as they were waterproof - very disappointed and angry! Was going to buy a pair for my wife, but that’s put paid to that! Purchased them on Amazon, placed a negative Review with them in October 25, but no response. Where is true customer care / service nowadays?!

Délai de livraison rallongé Éléments contradictoires de livraison assurée par UPS: pas lundi mais mardi, finalement lundi (donc pas présente), annonce que pas de livraison mardi, puis livraison annoncée dans la journée (de mardi), puis livraison finalement mardi. Ouf! C'est vraiment n'importe quoi. Vivement Chronopost, sans comparaison ! Et pour finir plusieurs mails d'UPS commençant par "A LA DEMANDE D'ANONYMUS nous vous confirmons que votre colis a été livré..." Fishing en prime garantie. UPS A ÉVITER A TOUT PRIX !

A poor experience……and I never even got the chance to try the shoes. Why a company uses the logistic courier, Evri I really don’t know. They are notorious at not caring for parcels and that is what happened to mine. They were left in the green bin which was subsequently emptied. But trying to contact Merrell was not easy. When I finally did, the customer service was helpful but limited. I wanted/needed the shoes and requested they send me another pair. They declined to do this. Instead a refund was given and I was expected to re order by starting the process from the beginning. All I wanted was my new pair of shoes, but it all became too complicated. Until Merrell have a customer service phone number I won’t be using them again

Bought a pair of Merrells for my daughters Christmas present on 22Nov25, not delivered and despite three emails and the contact number not working i haven't heard anything about these. Really really poor service. I then ordered another pair asking not too be sent via Evri, paid extra. It's been sent by Evri.

Shocking customer service!totally useless website! They've cancelled my order twice even though their site said items were in stock, wouldn't recommend and if their trainers are as good as the customer service I certainly won't use or attempt to buy from them again!

My gortex Merrell walking boots which I have had a few years but probably only worn 2 dozen times for walking the dog in wet weather are now falling to pieces. I paid over £100 and am bitterly disappointed. Will not be buying another pair.

J’ai acheté 3 paires de ces chaussures de la marque merrel car je connaissais je trouvais jolies, au point d’en prendre trois paires. Mais je suis vraiment déçu. Vu le prix, je m’attendais à une bien meilleure qualité. Elles sont glissantes, peu solides, et donnent l’impression d’avoir été achetées au marché pour cinq euros la paire. Résultat : je me retrouve avec trois paires de la marque Mairie dont je veux me débarrasser au plus vite. Vraiment pas à la hauteur

JAMAS COMPREN AQUI, imposible contactar con atencion al cliente, ni por email, ni por chat, ni por telefono. Como tengas un problema olvidate, perderas el dinero.