MerrellReviews of merrell.com

I had left a review on the Merrell website concerning a pair of shoes I had purchased. While I found the shoes comfortable (but probably best to go up a size as I do find them a 'snug' fit for my normal size) & solidly built, I was disappointed by the wet weather performance of the sole - particularity on hard surfaces around town (steps / cobbles / flag stones etc); to the point I found them quite dangerous as I'd lost footing a few times. I have to say that the response from Merrell after reading my review on their website has been exceptional - they were quickly in direct contact with me to request I send photos of the shoes & then they have asked me to return them to them (at their cost) and they have let me choose an alternative pair of shoes which they will send out to me. It's nice to know that reviews (positive or negative) are actually read and actioned by the company. Their service and customer care have been absolutely first class - no brush off, no excuses. Genuine concern to put things right. It's really good to know they are a company who take their customers seriously - I really like their gear anyway, and have found in the past it's worth paying a bit of a premium to get a better overall product. Now they have backed their product up with great customer service, it really does satisfy me that they are a company I am happy to do business with. It's unfortunate that I had problems with the product; but I can accept that, if the company then demonstrate they want to help fix the situation. Definitely restored my faith - and now I feel even more confident in dealing with this company.

Unfortunately the trainers did not fit, I ordered 2 sizes - one was too small and the other one too wide. I wish they had added the wit in the description as a lot of reviews mention this issue. However delivery and returns are straight forward, no issues at all and I got refunded within 2 days after they received the trainers back. Trustworthy company.

I bought a pair of Moab 2 summer walking boots which cost over £100 ,they have a sole made from two materials which started to separate after just a couple of weeks , Obviously a manufacturing defect. Merrel customer services just didn’t want to know and their replacement guarantee is not worth the ink to print it as they slimed their way out of any responsibility. Quality and service are very poor.

I ordered summer sandals and had to return them as they were too narrow for my wide feet. Merrell were fast with the delivery and even faster returning refund. I am really impressed and thankyou.

I had a pair of Merrell gore-tex boots which were letting in more water than a flip-flop so contacted Merrell who swapped them out for a pair of MOAB 2 Gore-tex boots. However these are also absolutely useless at keeping out water. I cant believe these boots are over a £100 and claiming to be Gore-tex. Please everyone out there, do not buy if you want a pair of waterproof hiking boots as it appears that Merrell no longer make any.

So you can order shoes free shipping free returns however still waiting over three in a half weeks for my credit back on my card. Customer service is terrible they take 2 -3 days to respond to a email and then give the sane answer every time. I will never will order again. Stay clear of their company.

Fast delivery. Shoes were too small, but perfect communication with the helpdesk. No problem to return them. Money payed back very fast. Ordered a new pair. Shoes are wonderfull. Fit like a glove.

Delivery didn’t arrive 👎🏻