mercusys.comReviews of mercusys.com

I had an issue with my mesh system (user error!) and contacted customer services on Friday night. I had a super fast response and help very early Saturday morning - very impressed!! problem sorted

I had a problem updating my mercusys whole home mesh ax1500 system. I contacted mercusys technical support who explained how to do the updates. And whith order to do them in 4 updates. I found them really helpful. Well done

Mesh WiFi system is really good product with at least one major flaw. You can't change the channel yourself. Therefore if you have an older product that cannot use a certain channel and it chooses that one - tough.

Bought HALO H60XR Mesh Wi-Fi system to improve the wi-fi signal throughout my house. Had an issue with installation, as the MERCUSYS router doesn't seem to be able to connect to the NBN modem. Contacted MERCUSYS technical support through an online form and email. Received an automated reply and then nothing. It's been two weeks without a response from them. Just tried ringing their technical support phone number and got disconnected after waiting in the queue for five minutes, because apparently you need to keep pressing 1 to stay in the queue, but when you do, it doesn't work. So no way of contacting their technical support! Will be taking the product back to the store for a refund.

To use the app you have to diliver nearly all privacy.

Absolutely useless. Supposedly my password was incorrect for app log in. Whatever. So I reset it. Which promptly locked me out of the app because apparently MY PASSWORD IS INCORRECT. After I reset it 5-6 times FOLLOWING THEIR INSTRUCTIONS I'm now fully locked out of the router, app and browser site. What an absolute waste of $100

Ho acquistato un router MB115-4G perchè avevo bisogno di un router con SIM. Il prezzo era allettante ma le prestazioni sono inferiori alle mie aspettative. Inoltre ci sono dei servizi come Client e server VPN che non funzionano e nonostante abbia contattato due volte l'assistenza non ho avuto nessuna risposta. Meglio marchi più affidabili.

Absolutly terrible. Product stopped working properly, says everything connected and working fine, yet I couldn’t even stream a film. Support read from a script, turn it off and on bla bla. Avoid these at all costs