Merchant FocusWe are a full service Merchant Account and payment gateway provider, providing the ability to accept credit card payments for Internet, mobile, mail/phone order, and retail businesses. Merchant Focus is dedicated to providing the highest level of service.
Merchant Focus (merchantfocus.com) has 43 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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IT & Communication · Cleveland, Ohio
Excellent
IT & Communication · Elyria, Ohio
Excellent
IT & Communication · Cleveland, Ohio
Excellent
IT & Communication · Cleveland, Ohio
Excellent
43 approved reviews, newest moderated first
Anonymous
We have been using Merchant Focus for several years. The people there are always ready and able to answer questions as they come up.
Response from Merchant FocusNov 7, 2019
Thank you for your review. We certainly do whatever we can to make things easier on our merchants!
Connie H.
Merchant focus has good communication, easy to reach and will work with you when problems arise. We have been assisted by Drew Smith and Liz Walker, both have done excellent service in keeping us informed and addressing any issues encountered. Honestly Merchant Focus has done quite a lot to accommodate and help us. We needed to change our online sales venue, our business name/ bank processor, etc… all was done quickly and with minimal drama. Currently we are having a problem with a bank we process with and Drew is trying to help us navigate their contradictory requirements. Merchant Focus does help one to navigate the shark infested waters. I hope they keep this high standard and continue to improve as a business.
Response from Merchant FocusNov 7, 2019
We appreciate the great review! Always want to do what we can to help!
Michael H.
I had a complicated issue regarding a credit for credit card fees. I contacted Sherry Friley, the Strategic Sales Manager for Merchant Focus and she was all over it. She contacted people in different departments and followed up to make sure that the matter would be resolved. The greatest thing was that she didn't just to the bare minimum as so many customer service people do. She took on the issue as her responsibility to make sure that it was resolved quickly. She always responded quickly to my communications and followed through on her promises. Great job Sherry and Merchant Focus!
Response from Merchant FocusSep 12, 2019
Thank you for the excellent review. Our Customer Service is what sets us apart from so many other processors. Be sure to let us know if there is ever anything more we may assist you with.
Melissa S.
Superb staff - Brigette and Liz - handled my requests promptly, and enabled me to off the highest quality transaction service with my clients. Thank you for providing superior service!
Response from Merchant FocusAug 26, 2019
We are grateful for the nice review! Please do not hesitate to let us know if we can be of further assistance in the future.
Stephen K.
Liz has been very helpful in assisting us with the registration process. Thank you!
Response from Merchant FocusAug 20, 2019
Thank you for the excellent review! We are certainly glad we could help your business with credit card processing!
Melissa G.
The team at Merchant Focus is professional, friendly, and quick to respond, and the ultra security for my website enables the highest performance for my business.
Response from Merchant FocusAug 9, 2019
We appreciate the great review! Do not hesitate to contact is if there is anything we can assist you with in the future!
Ken B.
Drew has been fantastic to work with! He has answered any and all questions, as well as making the whole process much less stressful than it would have been otherwise.
Response from Merchant FocusAug 7, 2019
Thank you for the kind review. All of our Account Managers at Merchant Focus certainly set the bar high when it comes to Customer Service!
Omar P.
Liz Walker is fantastic. She has gone above and beyond to assist me with my many questions, and helped me to understand several processes. I highly recommend her.