Merchant FocusReviews of merchantfocus.com

4.543 reviews
IT & Communication
105 North Riverview #314, Dublin, Ohio

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Merchant Focus

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About Merchant Focus

We are a full service Merchant Account and payment gateway provider, providing the ability to accept credit card payments for Internet, mobile, mail/phone order, and retail businesses. Merchant Focus is dedicated to providing the highest level of service.

Merchant Focus (merchantfocus.com) has 43 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: merchantfocus.com
Website: merchantfocus.com
Category: IT & Communication
Location: Dublin, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 84% of reviews.
Latest: Most recent review: August 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Merchant Focus reviews

Showing 4 reviews with 4 stars · Clear filters

Linnie B.
May 13, 2019
All is ok so far.
All is ok so far.
Response from Merchant FocusMay 14, 2019
We appreciate your review! Do not hesitate to contact us should you need any assistance with your account.
Steve C.
May 13, 2019
The only real problem I have had was…
The only real problem I have had was the ability to raise our monthly limit. I called two different times and was told that it was under review and never received a call back. The other problem, small one, is when we enter a transaction, it defaults to authorization rather than sales, we would prefer sales.
Response from Merchant FocusMay 14, 2019
Thank you for your review! Please allow me to look into the volume increase for you and see what can be done. We will contact you personally. Regarding Authorizations, this is a setting within your gateway and you will just need to login to your gateway any make that change. As always we are here to help and appreciate the opportunity to assist you further.
Lorena B.
May 13, 2019
I find this service to be very good
I find this service to be very good, customer relations are there and helpful. But because my clients are $495 and above, they use mostly American Express. This means I am left out of mobile card service as it requires minimum of Visa/MC charges, even though they offer an American Express gift card for signing up!
Response from Merchant FocusMay 13, 2019
Thank you for your review! We are here to assist you in any way possible. We will contact you directly in reference to American Express.
Diana M.
May 6, 2019
Customer "Unfriendly"
5/16/19 Update- Merchant Focus reached out to me immediately. They lowered the fees, and consolidated the daily charges into a monthly statement. (I was told that the information I had been given in the past was incorrect.) However, the snail mailing of chargebacks is still inexcusable. At the very least, a single line email stating that one has occurred, giving you the opportunity to log in and begin working on it immediately, is warranted. This is the digital age, and the technology is available. Previous Review: Fees too high. Daily fee transactions from bank account; makes reconciling dozens of transactions a nightmare. They use SNAIL MAIL to send chargebacks. Arrive with one or two days left to rebutt. Last one was LATE and had online banking not been checked, would have passed the rebuttal deadline. RIDICULOUS.
Response from Merchant FocusMay 16, 2019
We appreciate your feedback. We are more than happy to complete a rate review for you, and will contact you directly. We offer monthly billing rather than daily if this will help reconcile your accounting. Like most processors, we do snail mail the chargebacks, but we would be happy to fax these to you if you wish. We also post chargebacks within your online statement portal which you can check daily. Merchant Focus greatly appreciates the opportunity to better assist you in any way possible. We will be in touch personally. 5/16/2019 Update- Thank you for your updated review! There is now a way to turn on Email and Text notifications for Chargebacks within your online statement portal within your preferences. Please be sure to login and update your account!

Merchant FocusReviews of merchantfocus.com

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Merchant FocusReviews of merchantfocus.com

Merchant Focus reviews

All is ok so far.

The only real problem I have had was…

I find this service to be very good

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About Merchant Focus

About these reviews

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All is ok so far.

The only real problem I have had was…

I find this service to be very good

Customer "Unfriendly"