Merchant FocusWe are a full service Merchant Account and payment gateway provider, providing the ability to accept credit card payments for Internet, mobile, mail/phone order, and retail businesses. Merchant Focus is dedicated to providing the highest level of service.
Merchant Focus (merchantfocus.com) has 43 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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IT & Communication · Cleveland, Ohio
Excellent
IT & Communication · Elyria, Ohio
Excellent
IT & Communication · Cleveland, Ohio
Excellent
IT & Communication · Cleveland, Ohio
Excellent
43 approved reviews, newest moderated first
Stefanie F.
I love this service. Quit, easy to use, and very quick to respond with communication.
Response from Merchant FocusMay 7, 2019
Thank you for the opportunity to assist you! Please feel free to contact your personal Account Manager or our support team [email protected] should you ever need anything in the future.
Lakenya B.
I wouldnt recommend this company to anyone they do what they want to do , they hold your funds in a reserve for months without notifying you . They dont keep you aware of anything
Response from Merchant FocusMay 7, 2019
We apologize for any inconvenience this may have caused you. I do see that your account did originally have a reserve on it until the completion of your website. Since then the reserve has been lifted and funds deposited into your bank account. We will reach out to you personally regarding additional comments on your account.
Nonni2Boyz
The fees are OUTRAGEOUS; even more than AMEX.
Response from Merchant FocusMay 7, 2019
Hello, I am very sorry to see that your experience has been less than ideal. It is important to Merchant Focus that our merchants are satisfied with our service. We would certainly appreciate the opportunity to offer you a rate review on your account to see where we can save you money. Please allow us to review your merchant account and we will contact you personally regarding the reduction of your rates.