Mercer Carpet One Floor & Home Reviews | Read Customer Reviews of mercerfloorandhome.com

Mercer Carpet One Floor & Home Reviews | Read Customer Reviews of mercerfloorandhome.com

Mercer Carpet One Floor & Home reviews

58 approved reviews, newest moderated first

Craig And Lynn Anne R.
Nov 15, 2017
Great Experience with Mercer One
Our sales person was great! She went through numerous samples with us and after we selected the carpet we wanted she came to the house to expertly measure the area. Even brought samples to confirm the color selection versus the room colors.The installers were likewise just as professional.They were in and out in no time.
Response from Mercer Carpet One Floor & HomeNov 15, 2017
Thank you Craig & Lynn Ann for taking the time to share your experience! We're thrilled that you are happy with your new carpeting, its installation, and the service provided by Sheri and the rest of the Mercer Team. Thank you for choosing Mercer Floor & Home to assist you with your project. If there are ever any questions that we can assist with at any point, please do not hesitate to reach out!
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David And Mara L.
Nov 15, 2017
Mercer was a wonderful company to work …
Mercer was a wonderful company to work with. They helped us pick the appropriate flooring for our kitchen, their installers were professional, and they left our house clean when the work was completed. They even stayed late to finish the job instead of coming back on an additional day. Would definitely recommend.
Response from Mercer Carpet One Floor & HomeNov 15, 2017
Thank you David & Mara for taking the time to share your experience! We're thrilled that you are so happy with your new kitchen floor, its installation, and the service provided by Sheri and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to contact us!
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Robert M.
Nov 15, 2017
Barry Jones oversold me almost 100 sqft …
Barry Jones oversold me almost 100 sqft of wood flooring. at first they would not take the extra back. i had to personally call the owner to arrange a return, once i returned the items, i was informed there was a $100 restocking fee. that was not disclosed until after the return. i would have chosen to keep the wood had i known about the $100 fee. it took several calls and weeks to actually receive the reimbursement on my credit card. that is the last time i do business with Barry Jones of mercer carpet one.
Response from Mercer Carpet One Floor & HomeNov 21, 2017
Hi Robert. We are very sorry to hear that your expectations have not been met! You have been a faithful customer multiple times over the years and we thank you very much for that! Thank you for the feedback about your most recent experience. It is helpful for us to know when we are not meeting our customers expectations. We take pride in our first-class service and high-quality products. We would welcome the opportunity to speak directly with you and hope you are receptive to that. Please give us a call at 410-876-2026.
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Mary And Mike M.
Nov 15, 2017
Good Quality, No High Pressure Sales
Have used them for kitchen floor replacement (twice) and for carpet. Quality and installation good, no high pressure to buy. Very easy to deal with.
Response from Mercer Carpet One Floor & HomeNov 15, 2017
Thank you Mary & Mike for taking the time to share your experience! We're thrilled that you are so happy with your carpets, their installation, and the service provided by Katlin and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to contact us!
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MURPHY, B.
Jul 20, 2017
Exceptional carpet and installation
Exceptional carpet and installation! The salesgirl was knowledgeable and professional!
Response from Mercer Carpet One Floor & HomeJul 20, 2017
Thank you Beth for taking the time to share your experience! We're thrilled that you are so happy with your carpet, it's installation, and the service provided by Katlin. If there are ever any questions that we can assist with, please don't hesitate to contact us!
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KOENIG, SHARON & B.
Jul 16, 2017
Our experience at Mercer was wonderful
Our experience at Mercer was wonderful. Caitlyn took all our requirements into account, and steered us toward rugs that were perfect for us -- just the right sizes, colors, and fibers. She explained everything thoroughly and made the experience pleasant. Our rugs were delivered on time and were set up expertly. We are totally satisfied customers. We highly recommend Mercer.
Response from Mercer Carpet One Floor & HomeJul 17, 2017
Thank you Sharon & Bill for taking the time to share about your experience! We're thrilled that you are so happy with your new area rugs and service. If there are ever any questions, please don't hesitate to contact us!
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Christine A.
May 31, 2017
Very happy with our purchase
Very happy with our purchase, and the whole process was handle very well from selecting and buying to the installation. We also appreciate Mercer working with us and coordinating with our renovation. We will be purchasing more carpeting in the near future, and we will definitely be coming back to Mercer.
Response from Mercer Carpet One Floor & HomeMay 31, 2017
Thank you Christine for taking the time to share your experience! We're thrilled that you are so happy with your new master bedroom carpeting and the service provided. Please do not hesitate to contact us if there are ever any questions we can assist with! Have a lovely day!
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TINDALE, MARY LOU & W.
May 31, 2017
We wanted to shop local and chose …
We wanted to shop local and chose Mercer in Westminster. From the planning phase through the installation of new flooring, it all went smoothly.
Response from Mercer Carpet One Floor & HomeMay 31, 2017
Thank you Mary Lou & Wayne for taking the time to share your experience. We're thrilled that you are so happy with your new floor, stairs, and the service. Please do not hesitate to reach out to us if there are ever any questions we could help with. Have a lovely day!
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