Mercer Carpet One Floor & HomeReviews of mercerfloorandhome.com

I ordered carpet from, Mercer Carpet several weeks ago. Katlin came over, showed me several samples and I picked out what I thought was a beige color. The price was very expensive. $4000 for a small living room and dining room and upstairs steps. I mentioned to Katlin many times that I only wanted the upstairs steps replaced. When the installers came over, I went downstairs and noticed that the installers were removing the downstairs carpet and pad on the steps. I was upset and called the company. When the salesperson came over, I told her that the color was gray and not beige. She compared it to the swatch. It was different, in my opinion. But she did not agree to give me a refund or replace the carpet. She also saw that the installers had, indeed replaced the carpet and pad on the downstairs steps. Since the issue was not going to be resolved, I filled a complaint with the BBB. Of course they tried to resolve the issue, but the company would not budge to resolve the issue but said that they would offer an "arbitration" for $150.00. Since I was not going to pay Mercer any more money. I offered a settlement of $400 to be sent to me by the 10th of July. The salesperson said that the problem was not with the steps, but the metal strips and she would offer a refund of $400.00 on the purchase of additional carpet. . The salesperson tried to dig herself out of the predicament she was in she made up a story about metal strips, and a $400 refund on new carpet. I will not place any further orders from Mercer again. And, hopefully if you are reading this review, you will shop around for a company that handles Customer Service more effectively. Not like Mercer Carpet. If I could put fewer than 1 star, I certainly would. Do Not buy from Mercer Carpet.

Barry Jones oversold me almost 100 sqft of wood flooring. at first they would not take the extra back. i had to personally call the owner to arrange a return, once i returned the items, i was informed there was a $100 restocking fee. that was not disclosed until after the return. i would have chosen to keep the wood had i known about the $100 fee. it took several calls and weeks to actually receive the reimbursement on my credit card. that is the last time i do business with Barry Jones of mercer carpet one.

This experience was horrible. I wanted to use a local business instead of giving the big names my business, but I would have been better off going to Home Depot or Lowes. I have definitely learned my lesson. The experience started with Jim (Sales person), we signed the contract in July and I was doing my entire house, my mom was also with me and she told Jim that if everything went well with my house then she was going to replace her entire house and she would be using them as well. I paid half of the bill in July and was told that I would be contacted with my install date soon. I contacted my sales person Jim numerous times and was told that it would be soon, I had to call the store at the end of August to find out when my install date was. Jim never once picked up the phone he hid behind emails and text message, which is extremely unprofessional. The store told me that the reason why it was taking so long was because one their installers was in a accident and was taking time to recover, well it would have been nice to know that information. Jim also changed my flooring in the middle of the experience, he said he did because it was a better quality I know that he did because he did not order the right floor to begin with! ( I am in sales and understand how this works). Jim also changed one of my install dates without even asking me and thought he was doing me a favor and then he could not change it back to the original date which then caused even more of delay in the install. When the installer finally came to my house to do the first phase of the work, the installer had no idea what they were doing on the first day. I had to tell them that they were supposed to be putting all 4 bathroom's in, they also pulled up my foyer flooring and almost laid the wrong flooring down, because they no instructions from the floors. Once the flooring was completely done, I realized that the flooring in my basement bathroom was starting to come up and there was water everywhere. Kevin from the store told me that the leak was my fault that his plumber did not do anything wrong that he wanted his money before he fixed anything, and that I was going to have to pay for the leak. I told him I would get my own plumber to look at, and that there was never a leak before his plumber went in and removed and installed the toilet back to the floor. Kevin was very rude and told me that the store would take me to court over the money I owed him and that I would have to pay to him before anything was fixed. I hired a plumber and the plumber I hired told me that the plumber that put the toilet back in did not re seal the wax ring when he put the toilet back. So in the end it was the stores fault. This experience started in July was not complete until November. My mom will not be using Mercers, and I have told all of my realtor friends to not sue this business. The owner and all members of this team are rude and extremely unprofessional and only after getting money, they are not in the business of customer service at all.

The carpet we had installed in our great room immediately started to unravel and the ends and at the seam. After several visits, we were told that it was not their fault and would do nothing. We would never shop with them again and would not recommend.

customer service lack of response

The carpet in our family room did not hold up at all! We did have Laminate in the large kitchen area that was done perfect. And is wearing perfect ! But the carpet is very crushed