Mercer Carpet One Floor & HomeReviews of mercerfloorandhome.com

Response from Mercer Carpet One Floor & HomeMay 16, 2017

Thank you Jane for taking the time to share your experience; we're happy that you are enjoying your new wool carpeting and are confident in it's installation. In regards to the customer service, we are regretful for the level of quality service being low especially in comparison to our standards. We would love to have another opportunity in the future to earn your business and hope that you feel confident in coming to us with any questions you may have about your new carpet or any other floor covering. Best Wishes, The Mercer Team

Response from Mercer Carpet One Floor & HomeMar 6, 2017

Thank you Fran for taking a moment to share your experience! We are concerned that you decided to give us a three out of five star rating despite your very positive comments. Is there a concern we can help with? Thank you & have a great day!

Response from Mercer Carpet One Floor & HomeJul 14, 2016

Thank you Sarah for taking the time to provide feedback on your experience with Mercers, your sales representative, the installation, the Alterna Luxury Vinyl Tile floor, the ceramic backsplash, and the repair work we provided for you in 2013/2014. We're thrilled that you are enjoying your backsplash and are happy with the service provided by Mercer Floors. When selecting our installers we focus on only working with the most skilled crews including the one who installed your kitchen floor. We are disappointed that you found him difficult to work with but typically receive glowing feedback in regards to his work and professionalism. Your feedback on the floor also has us disappointed as the Alterna product is a commercial grade floor with a Lifetime Wear Warranty and is typically extremely scratch resistant; sadly, nothing is scratch proof. It also is considered a light maintenance floor depending on the traffic level; typically all that is required is either a dry mop or a vacuum and occasional damp moping or damp rag for deeper cleans and the cleaning of spills. Armstrong's care recommendations can be found here: http://www.armstrong.com/flooring/floor-care.html?intcid=link_TopNav_Learn_FloorCare Thank you for providing the feedback on the floor protectors; we will use that and other feedback to tweak our offerings to only provide the best options. And you are absolutely correct, while felt pads are excellent options they typically need to be replaced about once a year due to the collection of dust particles and the reduction in adhesive efficiency over time. Thank you again for taking the time to share your experience. Please don't hesitate to contact us at any time if there are any questions that arise.

Response from Mercer Carpet One Floor & HomeJul 9, 2016

Thank you for taking the time to share your experience. The one flooring project we at Mercer Floor & Home Carpet One have on file for you is a hardwood project that, for the scope and quality, was priced very competitively based on similar kind and quality. Per our records, we were sent the wrong hardwood color and were reliant on the manufacturer to supply us with the replacement in a timely fashion. With your tight timeline, we can understand and share your frustration in the delay especially with the back-order on the necessary transition strips. Sadly delays like this are apart of our industry and we always strive to move on them as quickly as possible. We would be very much interested in learning more about your concerns with the transition strips; please contact us at your convenience. Best Wishes, The Mercer Team