Hi there, Jisel! Thank mew so much for the review! We are purrleased to be of service and look forward to caring for your kitties soon!
SA
Sasha
I will use Meowtel often!
The ease of the app in scheduling, paying, and communicating is great. I have had several pet sitters, and each one has been communicative and responsive, and takes great care of my cat.
Response from MeowtelJan 28, 2021
We are purrleased to be of service and look forward to caring for your kitty soon! Thank you for the review Sasha!
EC
Elizabeth C.
Barb is the best!
Barb is the best!
Response from MeowtelJan 28, 2021
Thanks so much for sharing how a-MEOW-zing Barb is! We're glad you had a great experience with her!
LE
Leigh
I was a little skeptical at first
I was a little skeptical at first, but after setting up my profile I found a great cat sitter and I haven't looked back. Meowtel is my go to when I need a cat sitter and there has not been a time when I couldn't find someone to help take care of my kitties. I had a few technical issues with the website and they were corrected immediately after talking with support. I would highly recommend!
Response from MeowtelJan 28, 2021
Thank you for this review, Leigh! We are always happy to help. We'll see you on Meowtel soon - meow meow!
LI
Linda
Linda G. loves Meowtel
Barb is a wonderful sitter. I’ve used her several times for my 3 fur babies. She always does an excellent job of caring for my cats.
Response from MeowtelJan 28, 2021
Thank mew for the review, Linda! Barb is the cat's meow! We are glad you had a pawsome experience with her.
PA
Patti
Charlotte was fantastic!
Charlotte was fantastic and took a huge load off our shoulders by taking care of our two kitties that didn't get along while we were out of town for a week. She was super clean, personable and accommodating while house sitting and caring for our cats. When we returned, our cats were happy and well cared for. I highly recommend Charlotte. We are so sad that we are moving out of State!
Response from MeowtelJan 28, 2021
Thanks so much for sharing how a-MEOW-zing Charlotte is! We're glad you had a great experience with her! Remember, you can always find us one click away in every state.
IN
India
I am SO happy I found Meowtel
I am SO happy I found Meowtel. I have found the BEST cat sitter that I use every time through them. Eases my anxiety when going out of town knowing I have someone so great watching my cats!
Response from MeowtelJan 28, 2021
Thank you for this review, India! We'll see you on Meowtel soon - meow meow!
DQ
Devynn Q.
From an Ex Meowtel Sitter:
Please look elsewhere!
This company was built upon a wonderful concept, but unfortunately I will strongly urge you to avoid them. I was mistreated, misled, and extremely disrespected.
I was a 5-Star cat-sitter with Meowtel. Out of the blue, I received a very inaccurate, poorly written, but threatening email stating “[Notice of Legal Action]”. Meowtel announced that I had apparently cat-sat for a woman named “Ashley” who had contacted me two weeks beforehand, trying to get me to accept money outside of Meowtel (which I did not). I never met “Ashley”, and I never sat for “Ashley”. But, Meowtel claimed I had accepted money from “Ashley” and other parties outside of Meowtel (absolutely untrue). They informed me that I was not only fired, but being taken to court. I asked Meowtel and their lawyer to provide literally any documentation to me in support of these claims, and they responded with “we will retain the records” that show such violations.
WELL GUESS WHAT? It turns out that “Ashley” was just a false identity created by Sonya (the CEO of Meowtel) - trying to trick me into breaking my contract! Thankfully I did not fall for it, but I am saddened to think of other sitters who have. I had a perfect track record and lovely clients.
I was appalled. One, because they drafted up such a threatening letter to try to frighten me, and two, because of their exceptionally slimy and improper conduct.
To anyone, and everyone, but mostly JOURNALISTS: Feel free to reach out to me with any questions about my Meowtel experience - I am happy to share with you all documentation and feelings about my exploitation by this gig-work app. I will be sharing my story with some local newspapers this month.
To any client of Meowtel: I highly urge you to seek a neighbor, friend, or someone you trust to care for your kitties. You can be paying far less money to FAR more compassionate people out there. Meowtel’s business is shady, to say the least.
To any cat-sitter or to-be cat-sitter of Meowtel: IT’S NOT WORTH YOUR TIME. Meowtel takes a ‘variable‘ part of your commission (a huge percentage), has no respect for their independent contractors (you), and will dismiss you in the blink of an eye over fraudulent accusations.
I have never in my life dealt with such childish, mean-spirited people.
Response from MeowtelDec 9, 2020
Dear Devynn,
Thank you so much for sharing your experience! We understand that being dismissed from our community can be disheartening. In your brief 2-month tenure as a Meowtel sitter, you had already had a customer complaint escalated to us about the service you provided on November 26, 2020, resulting in a reservation complaint rate of 20% which is extremely high for a new sitter. You also violated our Terms of Service on November 20, 2020 by making Sitting Fee payments outside of Meowtel when you directly texted one of our customers: "I'd be happy to offer you a discount if you'd rather venmo me, as Meowtel does take a significant portion…please do not book me on Meowtel, or we will have to use their rates."
Our CEO, Sonya Petcavich, shared Meowtel's policy on outside payments (https://meowtel.com/help/for-cat-parents/payments/what-do-i-do-if-a-sitter-requests-me-to-pay-them-outside-of-meowtel) in 2 separate emails with you which you received and read on October 7 and October 13, 2020. Sonya also explicitly mentioned this payment policy and the consequences of violating it while on your video conference call together which also occurred on October 13, 2020. The exact phrasing you probably heard on your video conference call was: "If we have any suspicion you might be taking clients offline and accepting cash or Venmo transactions, we will immediately dismiss you from our community."
We spend a significant part of our budget on finding new customers for our sitters to serve, as well as insuring and providing personalized support to each of our sitters across the country. When these features of what we offer are valued so little that a sitter is willing to bypass Meowtel to save a few dollars and leave both parties completely uninsured and unprotected, then these are individuals that we do not want representing the Meowtel brand and what we stand for: trusted and insured in-home kitty care.
Devynn, your short Meowtel tenure has been saddening for all of us but we do not, and will not, tolerate users who violate our Terms of Service and disregard our community policies. We wish you all the best in your next cat sitting endeavors, where you can work independently and void of any policies, guidelines, or accountability.
