Dawn W.
Not to excited
Not to excited

We help cat parents book a trusted & insured sitter near them. It's free to search for a loving cat sitter near you!
Meowtel (meowtel.com) has 672 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Dawn W.
Not to excited
MájaLáďa H.
Neutrální dojmy
Doug C.
Meowtel lined us up with our cat sitter, Julaine, who was terrific. She deserves 5 stars in our opinion. And we don't want to annoy Meowtel too much 'cuz someday I'm sure Julaine will go on to something different than catsitting and then we'll want to come back here to find another catsitter. But.... Meowtel's online experience still leaves a lot to be desired. Like the invitation to write a review. It provided a link, but it just went to the login page which by default asks you if you want to book another sitter. You have to search for the place at the bottom where you can go to Trustpilot and post your review. And the actual experience of booking a sitter on the website? Don't get me started. Suffice it to say that if Meowtel is going to remain viable, and I hope they do, they need to put in a lot more work on making the online experience more intuitive and user-friendly. My advice? Spend a bit less on marketing, and a bunch more on website development.
Response from MeowtelFeb 15, 2019
Thank you so much for this great feedback, Doug! Your wish is our command. Our customers and sitters have been very willing to let us know how we need to improve. We’re excited to share that you can expect to see some drastic upgrades and enhancements very soon! If you would like to be involved in the new version testing, please send us an email at [email protected] because we want to ensure we will exceed your expectations on the technical side! Thank mew and we’ll see you on Meowtel soon. P.S. We agree - Julaine is ameowzing!
Irene
Great site to find a cat sitter but watch out for scheduling a trip in advance — their platform automatically charges your credit card when the sitter accepts your calendar request. I had my trip’s total charge on my credit card account two months prior to the actual trip!
Response from MeowtelNov 8, 2018
Thank you for the feedback, Irene! Time is our most valuable resource and our sitters want to know that the customer's intent is serious before adjusting their schedules to accommodate for kitty clients. Our process is similar to booking a flight, where you are charged at the time of making your travel arrangements. If advance payment is an issue, you have two options :1) Put in your request closer to the start date of the reservation; or 2) Call 1-844-MEOWTEL for assistance with payment options. We look forward to seeing you again on Meowtel soon!
Leeanna
I am relieved this service is available. Although my experience was mediocre at best. I was anticipating more photos of my cat, and only got a couple over a weeks time. Also I had to reach to to ensure a visit was done, and if it were me I’d notify the cat parents when I was there and what I did daily. Anyways I’m glad my cat was cared for, that is what is most important and I may consider using this service again, but if I found something else or had a friend who could do it, I wouldn’t.
Response from MeowtelOct 12, 2018
Leeanna, thank you, this is wonderful feedback! During our on-boarding process, we coach sitters on the importance of proactively sending daily updates which include photos and text messages. We sincerely apologize that your sitter fell short of your expectations. Just like you, so many cat parents are relieved that this service is available. We have terrific sitters in the Dallas area and if you need recommendations in the future, please reach out to us.
Maegan W.
It was definitely better than having our boy locked up in a cage for two weeks. He had a room to himself, and someone to play with for a little each day. That said, it definitely wasn’t what I was expecting. Because the sitter had so many other pets, at least one of whom was described as “hissy”, Stu (our cat) wasn’t able to leave that one room for two weeks. Also, the home page of the site reads, “No. . . growls, or yowls.” This led us to believe there would be no dogs, but there was at least one (along with, if I remember correctly, 8 other cats). The sitter was very nice, kept us updated pretty frequently, kept Stu brushed and fed and cared for, was accommodating with price and time, and Stu seemed to really like her; but, I’m honestly a little disappointed about the arrangement. I don’t think we would use the service again outside of another extreme circumstance.
Response from MeowtelSep 23, 2018
Hello Maegan, We encourage the meet and greet to ensure there are no surprises and make sure you are both comfortable with the setup. Many of our sitters have their own pets. I'm glad that Stu liked his Meowtel sitter!
Michelle M.
they had trouble keeping tract of my girl cat. When I filled out the paper work, i did state that she is very shy and slow to warm up. They both like being together and not do like being apart. She got locked in the bathroom for several hours.
Response from MeowtelSep 10, 2018
We're sorry to hear your experience wasn't purrfect, Michelle, so thank you very much for the feedback! During the Meet & Greet it's important to be as specific as possible with where the kitties should stay during the day and at night, especially if you have specific instructions about putting them together in the basement at night. We're aware that your sitter felt terrible about the realization that your girl kitty had accidentally been in the bathroom for several hours when she couldn't find her to put her in the basement and she was very apologetic about the entire incident.
customer
The site did not work well.
Response from MeowtelJul 5, 2018
Thank you so much for the feedback! We know there are a lot of ways to make the process smoother and we're excited to rollout an improved version of Meowtel very soon.