MeowtelReviews of meowtel.com

Response from MeowtelSep 18, 2026

We’re sorry to hear that you’re disappointed with this outcome. Meowtel did not contact law enforcement or file an animal cruelty complaint. Sitters using the Meowtel platform are independent service providers. We understand that you disagree with this decision; however, based on all the information and documentation reviewed, Meowtel stands by its decision regarding use of the platform.

Response from MeowtelMay 20, 2026

Meow there, Christina. We’re deeply concerned to read this and are truly sorry to hear about your cats’ health issues and the distressing experience you’ve described. The behavior alleged in this review would be taken extremely seriously by our team. Sitters are expected not to administer anything to a client’s cats without the client’s knowledge and consent, and all sitters go through an onboarding and background check process before offering services through Meowtel. At this time, we have not been able to identify a related account or support case based on the information provided here. Please contact us directly at [email protected] with additional details so our team can investigate this matter thoroughly and take any appropriate action. The safety and wellbeing of cats entrusted to care through Meowtel is something we take incredibly seriously.

Response from MeowtelNov 28, 2025

NOTE: It appears this review may be a duplicate of feedback you previously shared on 11/25/25, but we still want to provide clarity for anyone reading. ----------- Thank you for sharing your perspective. We’re sorry to hear you felt frustrated during your recent experience. For those reading, we’d like to offer some important clarification. Meowtel sitters are independent contractors who manage their own schedules and availability, and our platform policies — including reservation and cancelation terms — are published transparently, written to protect both clients and sitters, and applied consistently across our community. One point raised in this review relates to our 24-hour cancelation policy. While it is correct that reservations canceled within 24 hours of the reservation start date are not refundable, Meowtel also has a separate, clearly stated 24-hour grace period in which clients may cancel within 24 hours of placing the reservation and receive a full refund. In the situation referenced here, the booking had been placed only a few hours prior — well within that grace period — making the client fully eligible for a refund according to our published policies. We understand that misunderstandings around timelines or how specific cancelation terms apply can be frustrating, which is why these policies are written plainly and accessible to both clients and sitters here: https://meowtel.com/help-faq/customer/booking-modifications?question=50#50 We can also share that all concerns brought to our team are reviewed carefully and in accordance with the policies every sitter agrees to during onboarding. Additionally, the tiered service fee referenced in this review is disclosed upfront and helps cover platform support, payment processing, and the insurance benefits included with each reservation. Further details about this fee structure are available here: https://meowtel.com/help-faq/sitter/payments?question=82#82 We remain committed to maintaining a fair, transparent, and supportive environment for both clients and the independent sitters who use Meowtel. Our policies are designed to keep expectations clear on all sides, and we will continue upholding these standards to ensure a reliable and respectful experience for our entire community.

Response from MeowtelNov 26, 2025

Meow there, Tara Cat. Thank you for sharing your perspective. We’re sorry to hear you felt frustrated during your recent experience. For those reading, we’d like to offer some important clarification. Meowtel sitters are independent contractors who manage their own schedules and availability, and our platform policies — including reservation and cancelation terms — are published transparently, written to protect both clients and sitters, and applied consistently across our community. One point raised in this review relates to our 24-hour cancelation policy. While it is correct that reservations canceled within 24 hours of the reservation start date are not refundable, Meowtel also has a separate, clearly stated 24-hour grace period in which clients may cancel within 24 hours of placing the reservation and receive a full refund. In the situation referenced here, the booking had been placed only a few hours prior — well within that grace period — making the client fully eligible for a refund according to our published policies. We understand that misunderstandings around timelines or how specific cancelation terms apply can be frustrating, which is why these policies are written plainly and accessible to both clients and sitters here: https://meowtel.com/help-faq/customer/booking-modifications?question=50#50 We can also share that all concerns brought to our team are reviewed carefully and in accordance with the policies every sitter agrees to during onboarding. Additionally, the tiered service fee referenced in this review is disclosed upfront and helps cover platform support, payment processing, and the insurance benefits included with each reservation. Further details about this fee structure are available here: https://meowtel.com/help-faq/sitter/payments?question=82#82 We remain committed to maintaining a fair, transparent, and supportive environment for both clients and the independent sitters who use Meowtel. Our policies are designed to keep expectations clear on all sides, and we will continue upholding these standards to ensure a reliable and respectful experience for our entire community.

Response from MeowtelNov 25, 2025

Meow there, Raul! Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with your sitters wasn’t what you hoped for. While we’re unable to discuss the specifics of individual cases publicly, please know that we take sitter performance and client satisfaction very seriously. Meowtel’s platform is committed to ensuring a high standard of care and professionalism among our sitters. If you’d like to share more details or if there’s anything you’d like us to look into further, please email us at [email protected] and we would be happy to investigate your concerns. Thank you!

Response from MeowtelMay 15, 2025

Hi Karen, We understand how upsetting this experience must have been, especially while you were abroad. While the sitter’s accident was an unexpected emergency, our team reached out right away to offer support with rebooking and to help navigate the situation. That said, this isn’t the kind of experience we want for any cat parent, and we appreciate you taking the time to share your feedback as it helps us ensure we provide the best service possible to everyone in the Meowtel community. If we may be of assistance in the future, please don't hesitate to reach out to our support team directly. We're always happy to help.

Response from MeowtelMar 24, 2025

Hello Denny! Thank you for your feedback. We're truly sorry to hear about your frustration with the refund process. To clarify, refunds are automatically issued as credits to your Meowtel Account Balance; however, you can easily request a refund back to your original payment method by selecting the "Refund Balance" button on your Transactions page. Thank you again for sharing your thoughts, and we appreciate your patience.

Response from MeowtelOct 31, 2024

Hello Arie, thank you for your feedback. We understand it's disappointing not to be approved to become a Meowtel sitter, and we appreciate the time you invested in submitting your profile for approval. At Meowtel, we aim to match sitters who align with our mission to help cats and their parents live their best lives. While it wasn't the purrfect fit this time, we'd love for you to try again in 12 months and encourage reviewing our Meowtel Listing Submission Guide to strengthen your chances in your next attempt. Meanwhile, we wish you all the best in your pet care endeavors.