Robby G.
Emoplees are wonderful! Administration needs work.
My wife works for meowtel and she loves the clients she has and they love her. Meowtel as a whole though has huge strides to make, there is 0 vetting process for the customers, anybody can make a profile and put fake pictures and address and have these meowtel employees (usually women) go to these addresses and anything could happen. Also a client can book you with days notice regardless if u have another client booked for the same day, and if u cancel and apologize the same day they try to book in order to give them plenty enough time to book another cat sitter, meowtel gives an automatic 1 or 2 star review to your account basically calling you irresponsible which drops your ratings even with all 5 stars. The employees that work for this place are wonderful, the administration has a lot of work to do to take care of them.
Response from MeowtelMay 16, 2023
Thank you for sharing your review. Your wife is welcomed to reach out to us at [email protected]. It’s important to note that we can only discuss the specifics of a sitter’s account with the actual sitter, so the email would need to come from her. In the meantime, we did want to address some of your general concerns: We care deeply about our sitter community and their safety, which is why customers need to book a reservation before scheduling a Meet & Greet with their chosen sitter. We encourage clients to fully complete their profile (including providing a profile photo). If a sitter ever feels uncomfortable before, during or after the Meet & Greet, we are here to help. We’re happy to run a background check, reach out to the client for more information, and/or cancel the reservation. Clients are subject to Meowtel’s terms of service just as sitters are, and any client who displays rude or inappropriate behavior towards sitters faces removal of their account from the platform. It’s important to note that Meowtel sitters are independent contractors, not employees — Though many of the employees who work at Meowtel HQ are sitters as well. As independent contractors Meowtel does not control or direct the amount of work a sitter wishes to take on, and most sitters prefer to do multiple drop in visits per day to increase their earnings. Also, sitters are free to decline a reservation request if they don’t feel they could complete the requested visits without receiving a systematic review. While we understand that it may be disheartening to receive a systematic review for cancelling on a client, we always recommend that sitters keep their calendars up to date and only accept the reservations they intend to complete in order to avoid this. Please rest assured that our team appreciates sitter feedback, and we’re always reviewing our policies to ensure they balance the interests of all parties. If your wife has any further concerns, we are always happy to speak with sitters via phone, text, or email.